Kimberly Vargas
Venus
Summary
Dedicated Account Manager with proven success in client satisfaction and retention. Expertise in issue resolution, strategic solutions, and enhancing service delivery.
Overview
13
13
years of professional experience
Work History
Account Manager
CRST Expedited
10.2021 - Current
- Managed client accounts to ensure satisfaction and retention
- Developed strategic solutions tailored to client needs
- Coordinated communication between clients and internal teams
- Analyzed account performance to identify growth opportunities
- Manage assigned customer accounts by overseeing daily transportation and capacity needs
- Act as the primary liaison between customers, planners, carriers, and internal operations teams
- Coordinate freight movement to ensure service level agreements and delivery timelines are met
- Proactively identify and resolve service issues, delays, and exceptions
- Maintain consistent customer communication to build trust and long-term relationships
- Ensure accurate documentation, tracking, and account updates within internal systems
- Enhanced service delivery through process improvements
Appointment Coordinator
BCB Transport / CRST
10.2021 - Current
- Coordinated appointment scheduling for drivers and clients, optimizing route efficiency and service delivery.
- Managed communication between dispatch and field personnel, ensuring real-time updates on schedule changes.
- Developed and maintained tracking systems for appointment confirmations and cancellations, enhancing data accuracy.
- Worked closely with planners and driver managers to ensure feasible and safe transit schedules
Customer Service Representative
Borgwarner
08.2012 - 09.2021
- Supported key customer accounts by coordinating shipments and maintaining service expectations
- Scheduled LTL, FTL, and dedicated freight using EDI systems and customer portals
- Tracked shipments and ensured accurate shipping and receiving documentation
- Acted as a point of contact for customer inquiries and issue resolution
- Collaborated with suppliers and carriers to prevent production delays and line-down situations
- Built productive working relationships with customers, vendors, and internal teams
Education
High School Diploma -
John B Alexander High School
Laredo, TXSkills
- Account Management & Client Relations
- Transportation & Freight Coordination
- Customer Communication & Retention
- Issue Resolution & Escalation Management
- Appointment Scheduling
- EDI & SAP
- Shipment Tracking & Documentation
- Microsoft Excel, Word & Outlook
- Time Management & Multitasking
- Bilingual: English & Spanish
- Relationship building
- Goal oriented
- Account oversight
- Issue resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Manager
CRST Expedited
10.2021 - Current
Appointment Coordinator
BCB Transport / CRST
10.2021 - Current
Customer Service Representative
Borgwarner
08.2012 - 09.2021
High School Diploma -
John B Alexander High School