Kimberly Vasquez
Miami,FL
Summary
Customer-focused professional with extensive experience in food service, client support, and retail. Proven ability to enhance satisfaction through attentive service, effective complaint resolution, and strong sales promotion. Bilingual with excellent communication skills and proficiency in cash handling and POS systems. Skilled in data management and technical support, with a track record of training and mentoring coworkers to ensure team success. Committed to fostering collaboration in fast-paced environments and dedicated to delivering exceptional service while building lasting customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ice Cream Roller & Cashier
Miami ‘N’ Ice
04.2024 - Current
- Enhanced customer satisfaction by efficiently preparing and serving ice cream rolls with attention to detail and presentation.
- Effectively resolved customer complaints or issues while maintaining a professional demeanor and upholding company standards.
- Boosted team productivity by maintaining a clean and organized work environment, ensuring all tools were readily available.
- Delivered exceptional customer service through friendly interactions and prompt responses to inquiries or concerns.
- Increased sales by actively promoting new flavors, toppings, and seasonal specials to engage customers.
- Accurately operated cash register to process customer payments.
Health Plan Advocate
Bloom Insurance Agency
09.2023 - 01.2024
- Delivered friendly service and offered expert support in every interaction.
- Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Answered telephone and coordinated meetings and conferences.
Restaurant Hostess
Santorini By Georgios
06.2022 - 05.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Completed daily side work and opening and closing duties without fail.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Ice Cream Roller & Cashier
Miami ‘N’ Ice
05.2021 - 05.2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Built relationships with customers to encourage repeat business.
Team Sales Associate
Journeys Shoes
09.2020 - 06.2021
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
High School Diploma -
Miami Beach Senior High School
06-2022
Skills
- Bilingual
- Strong Communication Skills
- Hygiene and Sanitation
- Cleanliness standards
- Cash handling proficiency
- Sales goal achievement
- Cash Handling
- POS system operations
- Technical Skills
- Data Management
Certification
Technical Support Fundamentals Certificate provided by Google. June 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Ice Cream Roller & Cashier
Miami ‘N’ Ice
04.2024 - Current
Health Plan Advocate
Bloom Insurance Agency
09.2023 - 01.2024
Restaurant Hostess
Santorini By Georgios
06.2022 - 05.2023
Ice Cream Roller & Cashier
Miami ‘N’ Ice
05.2021 - 05.2022
Team Sales Associate
Journeys Shoes
09.2020 - 06.2021
Technical Support Fundamentals Certificate provided by Google. June 2023
High School Diploma -
Miami Beach Senior High School
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