Kimberly Vasquez
Anaheim,CA
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Club 33 Lead
Walt Disney Company
Anaheim , CA
08.2018 - 07.2024
- Collaborated with the management team to oversee daily operations for the exclusive country club, ensuring exceptional service and operational excellence.
- Supervise, train, and delegate tasks to a team of 80+ staff, optimizing workflow and operational standards.
- Led a culture of excellence by upholding operational standards, cleanliness, efficiency, and the highest guest services.
- Managed high-profile guest interactions with discretion, ensuring privacy and an elevated experience.
- Act as a primary point of contact during emergency situations, ensuring that protocol is followed.
- Oversee allergy and dietary requirements, coordinating with kitchen and service teams to ensure guest safety and satisfaction.
- Assisted with delivering food promptly and accurately to guests' tables.
- performed opening and closing duties assigned by management.
- Prepared beverages such as coffee, tea, soda.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Assisted with inventory management and restocking supplies as needed.
- Cleared used dishes from tables between courses and after meals.
- Reset tables quickly so new guests could be seated in a timely fashion.
- Assisted other servers as needed, including setting up dining areas before shifts began.
- Worked with bar that served crafted cocktails, beer and an extensive wine list.
Education
High School Diploma -
John W. North High School
Riverside06-2006
Skills
- Microsoft Office: Microsoft Office Teams messaging, file storage, and organization As well as creating/completing projects utilizing PowerPoint, Excel, Outlook, Publisher and lightroom expedited deadlines
- Outlook Calendar: Creating calendar events, managing timeline and confirming scheduled events with upper management and leadership team
- Salesforce: Working with administration team to create new programs to efficiently find client information (ie credit card information, home address, membership affiliation and point system)
- Money Handling and Safe Keeping: Performing gratuity disbursement, counting safe to ensure proper balance, planning money requests
- Shift Scheduling Management: Detailing day- of employment with scheduling department Reaching out to employees to either fill shifts needed to maintain operations, or offer time off when shifts were overly abundant
Certification
- Responsible Beverage service certified (RBS): Trained and tested to understand the laws associated with alcohol consumption to promote a safe environment in the service industry.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Club 33 Lead
Walt Disney Company
08.2018 - 07.2024
High School Diploma -
John W. North High School
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