Kimberly Vega
Macclenny ,FL
Summary
Dynamic insurance agent with proven success at JD Mullens, excelling in client relations and policy management. Adept at fostering trust through superior service and effective communication. Skilled in health insurance practices and customer follow-up, ensuring high client retention and satisfaction. Committed to maintaining professionalism while achieving sales goals.
Overview
20
20
years of professional experience
Work History
Insurance Agent
JD Mullens
07.2018 - 03.2025
- Established strong client connections by maintaining constant interaction and superior service quality.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Assured accurate coverage updates through efficient management of renewals.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Debone Line Worker
Pilgrima Pride
01.2018 - 05.2018
- Collaborated with team members to ensure smooth workflow and consistent product quality on the deboning line.
- Promoted workplace safety culture by proactively identifying potential hazards or risks associated with specific tasks performed within the debone line workspace.
- Demonstrated reliability by consistently arriving on time for scheduled shifts, prepared to contribute immediately as part of a cohesive team working towards common goals.
- Increased production efficiency by implementing new deboning techniques and procedures.
Line Cook
Burger King
11.2013 - 01.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Customer Service Representative
Citibank
04.2005 - 10.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - Computer Skills, Data Entry, Typing Class
Duncan U Fletcher High School
Neptune Beach, FL05.1996
Skills
- Customer service
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Account management
- New client acquisition
- Health insurance
- Policy renewals
- Client account management
- Policy adjustment
- Relationship building
- Data entry
- CRM software
- Policy changes
- Insurance practices
Timeline
Insurance Agent
JD Mullens
07.2018 - 03.2025
Debone Line Worker
Pilgrima Pride
01.2018 - 05.2018
Line Cook
Burger King
11.2013 - 01.2018
Customer Service Representative
Citibank
04.2005 - 10.2007
High School Diploma - Computer Skills, Data Entry, Typing Class
Duncan U Fletcher High School
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