Summary
Overview
Work History
Education
Skills
Timeline
Custom
Generic

Kimberly Verciglio

Buckeye,AZ

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

22
22
years of professional experience

Work History

AirBnB Cohost

EMC Travel And Adventures
01.2022 - 04.2023
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
  • Implemented successful strategies to increase customer satisfaction.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Increased sales by 30%.
  • Proven ability to develop and implement creative solutions to complex problems

Freelance Customer Service

Upwork.com
01.2019 - 02.2020
  • Promptly responded to inquiries and requests from prospective customers.
  • Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Created and maintained customer service policies and procedures, contributing to improved customer retention.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Virtual Assistant/Office Manager

Great Family
06.2014 - 07.2016
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Identified communication channels to set roadmap to distribute information.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.

Customer Service Representative/Sales Associate

Call To Freedom International
01.2007 - 05.2014
  • Negotiated prices, terms of sales and service agreements.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Determined customer needs and interests to recommend [Product or Service] to customers.

Server

Cracker Barrel Old Country Store
04.2004 - 10.2004
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Answered customers' questions, recommended items, and recorded order information.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Win River Casino
03.2001 - 03.2004
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Answered customers' questions, recommended items, and recorded order information.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Associate of Arts - Web Development

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ
03.2023

Skills

  • Issue Resolution
  • Special Events
  • Rental Management
  • Customer Retention
  • Serve Customers
  • Tenant Relations
  • Creative and Adaptable
  • Oversee Maintenance
  • Multitasking Abilities
  • Attention to Detail
  • Decision-Making
  • Organization and Time Management
  • Critical Thinking
  • Problem-Solving
  • Teambuilding

Timeline

AirBnB Cohost

EMC Travel And Adventures
01.2022 - 04.2023

Freelance Customer Service

Upwork.com
01.2019 - 02.2020

Virtual Assistant/Office Manager

Great Family
06.2014 - 07.2016

Customer Service Representative/Sales Associate

Call To Freedom International
01.2007 - 05.2014

Server

Cracker Barrel Old Country Store
04.2004 - 10.2004

Server

Win River Casino
03.2001 - 03.2004

Associate of Arts - Web Development

Maricopa Community Colleges - Estrella Mountain Community College

Custom

One of my favorite Hobbies is running because it's healthy for mind and body. I always feel energized and ready for my day.

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Kimberly Verciglio