Kimberly Vereen
Whiteville,NC
Summary
Adept at managing high-pressure situations, I enhanced client satisfaction at TRUIST by leveraging my call center experience and exceptional follow-up skills. My proactive approach in complaint resolution and client education significantly improved client relationships, contributing to a team effort that saw a notable increase in service quality and efficiency.
Hardworking Economic Support Specialist versed in connecting eligible individuals and families with public assistance benefits. Exceptional history of building rapport with community organizations to foster seamless communication. Offering Number years in support roles combined with superior case management and client advocacy skills.
Skilled Job Title offering Number years of demonstrated success in vocational and career planning. Strong dedication to client advocacy with proven history of implementing resources to meet individual objectives.
Skilled, compassionate Job Title with Area of study degree and extensive background in client and family crisis counseling and issue resolution. Utilized strong communications and client advocacy skills to navigate complex and stressful situations.
Overview
19
19
years of professional experience
Work History
Client Advocacy Department
TRUIST
10.2005 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
Education
Associate Of Business Administration - Business Administration And Management
Southeastern Community College
Chadbourn, NCSkills
- Call center experience
- Follow-up skills
- Meeting deadlines
- Escalation management
- Complaint resolution
- Customer Education
- Staff education and training
- Salesforce CRM
Timeline
Client Advocacy Department
TRUIST
10.2005 - Current
Associate Of Business Administration - Business Administration And Management
Southeastern Community College
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