Kimberly Vernon
Benton,AR
Summary
Adept at enhancing patient satisfaction and streamlining registration processes, my tenure at Saline Memorial Hospital-R1 has honed my skills in HIPAA compliance and customer service. Demonstrating adaptability and a keen ability to improve operational efficiency, I've significantly contributed to a positive work environment and patient experience. My expertise extends to meticulous attention to detail and effective team collaboration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Patient Access LPNT
Saline Memorial Hospital-R1
11.2001 - Current
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
- Enhanced hospital revenue by accurately verifying insurance information and collecting payments for services rendered.
- Reduced patient wait times by effectively prioritizing tasks and delegating responsibilities among team members.
- Upheld strict adherence to regulatory guidelines governing access to private health information by carefully monitoring disclosure practices at point-of-care locations.
- Promoted a positive work environment by fostering teamwork among Patient Access Clerk staff members.
- Identified opportunities for process improvement within the Patient Access department, resulting in tangible enhancements to overall operational efficiency levels.
- Increased patient satisfaction by promptly addressing inquiries and concerns related to appointments, billing, and insurance coverage.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
Patient Access Representative
Saline Memorial Hospital-R1
11.2001 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
Education
High School Diploma -
Oak Grove High School
North Little Rock, AR06.1988
Skills
- HIPAA Compliance
- Strong Organization
- Patient confidentiality
- Microsoft Office
- Excel
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- Money Handling
- Patient check-in
- Phone and Email Etiquette
- Payment Processing
- Pre-Admission Requests
- Call Screening
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Calm and Effective Under Pressure
- Multitasking
- Excellent Communication
- Organizational Skills
- Caring and Empathetic
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Resolving Problems
- Team building
- Outbound Calling
- Benefits Explanation
- Gathering Information from Patients
Timeline
Patient Access LPNT
Saline Memorial Hospital-R1
11.2001 - Current
Patient Access Representative
Saline Memorial Hospital-R1
11.2001 - Current
High School Diploma -
Oak Grove High School
Similar Profiles
Kimberly AtkinsonKimberly Atkinson
RN at Saline Memorial HospitalRN at Saline Memorial Hospital
RENEE WILSONRENEE WILSON
Clinical Analyst at Saline Memorial HospitalClinical Analyst at Saline Memorial Hospital
Charles A. Bienvenu Jr.Charles A. Bienvenu Jr.
R.N. / C.C.R.N. - Cath Lab at Saline Memorial HospitalR.N. / C.C.R.N. - Cath Lab at Saline Memorial Hospital
Christin JerniganChristin Jernigan
Assistant Director at Little Bits ChildcareAssistant Director at Little Bits Childcare
Whitten ManessWhitten Maness
Independent Contractor at DoorDashIndependent Contractor at DoorDash