Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kimberly Vesey

Bellmawr,New Jersey
Kimberly Vesey

Summary

Dynamic professional with a proven track record at AMC Theatres, excelling in customer service and team leadership. Skilled in outbound calling and appointment scheduling, I enhanced customer satisfaction and streamlined operations. Known for effective communication and product knowledge, I consistently fostered positive relationships with patrons, driving engagement and loyalty.

Telemarketing professional prepared for this role with solid background in customer engagement and sales techniques. Known for consistently achieving targets through effective communication and adaptability. Proven ability to collaborate with team members and respond to dynamic needs, ensuring client satisfaction and retention.

Overview

13
years of professional experience

Work History

Castle Windows

Telemarketer / Event Team
05.2023 - 05.2025

Job overview

  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily calling and outreach to set appointments.
  • Generated new leads through targeted calling efforts, expanding the company''s client base.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Answered questions about company offerings with knowledgeable responses about products and services.

AMC Theatres

Film Crew Associate
11.2019 - 03.2020

Job overview

  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
  • Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.
  • Streamlined concession stand operations, resulting in reduced wait times for customers and increased revenue.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Utilized excellent communication skills to guide customers through their movie-going experience, creating a positive atmosphere within the theater.
  • Provided assistance to guests with special needs and helped with seat accommodations.

Brinks Global Services

Returns Processor
03.2016 - 03.2019

Job overview

  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
  • Ensured proper recycling of non-sellable returned items in accordance with environmental regulations and company policies.
  • Streamlined returns process for quicker resolution, implementing a systematic approach to handling returned items.

AMC Theatres

Supervisor
07.2015 - 03.2016

Job overview

  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

AMC Theatres

Film Crew
11.2012 - 07.2015

Job overview

  • Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
  • Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
  • Provided exceptional customer service by quickly resolving complaints and answering questions about film content or theater policies.
  • Developed strong relationships with regular customers through friendly interactions and personalized recommendations based on their preferences.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Worked with other staff members for smooth theater operations.

Education

Clearview Regional High School
Mullica Hill, NJ

University Overview

Skills

  • Customer service
  • Outbound calling
  • MS office
  • Documentation and reporting
  • Appointment scheduling
  • Product knowledge
  • Email and telephone etiquette
  • Customer engagement
  • Inbound and outbound calls
  • Verbal and written communication

Timeline

Telemarketer / Event Team
Castle Windows
05.2023 - 05.2025
Film Crew Associate
AMC Theatres
11.2019 - 03.2020
Returns Processor
Brinks Global Services
03.2016 - 03.2019
Supervisor
AMC Theatres
07.2015 - 03.2016
Film Crew
AMC Theatres
11.2012 - 07.2015
Clearview Regional High School
Kimberly Vesey