Eliseo Zamora
Columbia,MO
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Service Technician
CPR Mechanical Heating and Cooling
01.1997 - 01.2025
- Installed, repaired, and maintained heating, ventilation, and air conditioning (HVAC) systems in residential and commercial buildings
- Performed routine maintenance tasks such as cleaning filters, checking electrical connections, and lubricating moving parts to ensure optimal system performance
- Diagnosed HVAC system malfunctions using diagnostic tools and equipment to identify the root cause of issues
- Replaced faulty components such as motors, compressors, thermostats, and valves to restore proper functionality
- Collaborated with clients to understand their specific HVAC needs and provided recommendations for system upgrades or replacements
- Ensured compliance with safety regulations by following established procedures during installation and repair work
- Maintained accurate records of service calls, repairs performed, parts used, and time spent on each job for billing purposes
- Responded promptly to emergency service requests to address urgent HVAC issues in a timely manner
- Educated customers on proper operation and maintenance of their HVAC systems to enhance efficiency and prolong lifespan
- Kept up-to-date with industry advancements in HVAC technology through continuous learning initiatives or professional development courses
- Implemented energy-saving measures such as programmable thermostats or zone control systems for clients seeking improved efficiency
- Utilized specialized tools such as refrigerant gauges, manometers, voltmeters, and thermometers to diagnose and troubleshoot HVAC issues accurately
- Maintained a high level of customer satisfaction by providing excellent service, addressing concerns promptly, and resolving issues effectively
- Provided exceptional customer support over the phone by troubleshooting minor issues remotely before dispatching a technician if necessary
- Implemented preventive maintenance programs for clients to minimize downtime, reduce repair costs, and extend equipment lifespan
Shipping Receiving
Menards
01.2015 - 01.2024
- Operated forklift to safely and efficiently move materials, products, and equipment
- Loaded and unloaded trucks, ensuring proper placement of items to prevent damage
- Performed routine maintenance on forklifts, including inspections and minor repairs
- Maintained accurate inventory records by properly documenting incoming and outgoing shipments
- Collaborated with warehouse team to organize storage areas for optimal efficiency
- Adhered to safety protocols at all times to prevent accidents or injuries in the workplace
- Assisted in the packaging and labeling of products for shipment or storage
- Utilized handheld scanners or computer systems to track inventory movement within the warehouse
- Followed company procedures when handling hazardous materials or fragile items
- Communicated effectively with supervisors and coworkers regarding daily tasks and priorities
- Ensured compliance with quality control standards during loading/unloading processes
- Operated various types of forklifts, such as sit-down, stand-up, reach truck, or clamp truck based on job requirements
- Safely transported materials between different areas of the warehouse without any incidents
- Inspected incoming shipments for accuracy in quantity and quality before storing them in designated locations
- Maintained cleanliness of work area by organizing supplies, removing debris, and disposing waste properly
- Assisted in training new employees on safe operation techniques when operating a forklift
- Demonstrated excellent spatial awareness skills while maneuvering through narrow aisles or tight spaces within the warehouse environment
- Picked orders accurately according to pick lists provided by supervisors using a combination of forklift and manual handling
- Efficiently stacked and arranged pallets or containers in a stable manner to maximize storage space
- Operated forklift equipment in compliance with OSHA regulations and company safety policies
- Followed established procedures for receiving, storing, and distributing materials within the warehouse facility
Sergeant Canine Officer
K-9 Security
01.2009 - 01.2015
- Patrolled assigned areas to ensure the safety and security of premises
- Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies
- Conducted thorough inspections of individuals, vehicles, and packages entering or exiting the premises
- Maintained accurate records of incidents, accidents, and daily activities in detailed reports
- Implemented access control measures to restrict unauthorized entry into restricted areas
- Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance
- Participated in ongoing training programs to stay updated on security protocols and procedures
- Conducted routine inspections of perimeter fences, gates, doors, windows for signs of tampering or damage
- Maintained a visible presence throughout the facility deterring potential criminal activity
- Conducted regular patrols of assigned areas to ensure the safety and security of premises
- Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or potential threats
- Implemented access control measures, verifying identification and credentials of individuals entering restricted areas
- Maintained accurate incident reports detailing all security-related incidents and actions taken
- Performed routine inspections of equipment and facilities to identify any maintenance needs or security vulnerabilities
- Provided excellent customer service by assisting visitors with directions, information, or other inquiries
- Participated in ongoing training programs to stay updated on the latest security protocols and techniques
- Provided training to new security officers on company policies, procedures, and best practices
Lead Service Technician
Standard Heating and Cooling
01.1995 - 01.2006
- Performed complex troubleshooting and repairs on various equipment, including HVAC systems, electrical panels, plumbing fixtures, and appliances
- Implemented preventive maintenance programs to minimize equipment downtime and extend the lifespan of critical assets
- Developed training materials and conducted training sessions for new service technicians to enhance their technical skills and knowledge
- Managed inventory levels by monitoring stock levels, placing orders in a timely manner, and optimizing supply chain processes
- Collaborated with cross-functional teams to develop innovative solutions for challenging technical issues
- Maintained accurate records of all service activities, including work performed, parts used, time spent on each task, and customer interactions
- Maintained up-to-date knowledge of industry trends, emerging technologies, and best practices through continuous learning initiatives
- Developed and implemented safety training programs for service technicians to ensure compliance with OSHA regulations
- Mentored junior service technicians, providing guidance on technical issues and fostering their professional growth within the organization
Education
Security training - Security training
Discovery Center
Chicago, IL08.2009
HVAC - Trade School
Coyne American Institute
Chicago, IL09.1995
High school diploma - undefined
Hubbard High School
Chicago, IL06.1992
Skills
- Service technician experience
- HVAC
- Customer service
- Installation and repair
- Attention to detail
- Preventive Maintenance
- OSHA requirements
- Valid Driver's license
Certification
- Conceal Carry Weapons November 2017 to Present
- HVAC Certification September 1995 to Present
- EPA Universal Certification September 1995 to Present
- EPA Refrigeration Certification
- Driver's License January 2023 to January 2027 Class DM
- Workplace Bloodborne pathogens February 2025 to February 2026
Timeline
Shipping Receiving
Menards
01.2015 - 01.2024
Sergeant Canine Officer
K-9 Security
01.2009 - 01.2015
Service Technician
CPR Mechanical Heating and Cooling
01.1997 - 01.2025
Lead Service Technician
Standard Heating and Cooling
01.1995 - 01.2006
HVAC - Trade School
Coyne American Institute
High school diploma - undefined
Hubbard High School
Security training - Security training
Discovery Center
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