Summary
Overview
Work History
Education
Skills
Education
Volunteer Experience
References
Certification
Timeline
Generic

Kimberly Vialpando

Alamosa,CO

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Therapy Admissions and Authorization Clerk

San Luis Valley Pro Therapy
05.2023 - Current
  • Filing Paperwork, Answering Phones, Emails, Scheduling appointments, Scanning, Copying etc, Data Entry, Insurance management, Office Upkeep
  • Submitted for prior authorization with required documentation to appropriate funding source.
  • Reviewed documentation for accuracy and assessment of necessity.
  • Calculated estimated copay based on current insurance benefits.
  • Maintained consistent follow-up on status of prior authorization requests.

Recreation Supervisor/ Director Assistant

Monte Vista Parks and Recreation Department
03.2012 - 09.2023
  • Supervise all city league game events, Work with league teams (schedule, brackets), Scoreboard, Record Stats, Set up and take down of recreation events, Registrations of coaches players, Equipment Manager, Marketing/ Advertisement, Plan alongside city organizations for city events
  • Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
  • Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
  • Scheduled events in recreation facilities and monitored facility conditions.
  • Cultivated positive relationships with youths and team members using good judgment, active listening and social perceptiveness.

Customer Service/ Tier 3

Friday Health Plans
09.2021 - 06.2023
  • Emails/chats/phones with members and providers, Assist other departments, Assist care crew reps with issues, Work on claims, general insurance inquires etc, Log and enter data
  • Analyzed and developed service goals for in-bound call center.
  • Increased customer satisfaction ratings
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Therapy Admissions and Authorization Clerk

Rio Grande Hospital & Clinic
08.2018 - 05.2019
  • Filing Paperwork, Answering Phones, Emails, Scheduling appointments, Scanning, Copying etc, Data Entry, Insurance management, Office Upkeep
  • Submitted for prior authorization with required documentation to appropriate funding source.
  • Calculated estimated copay based on current insurance benefits.
  • Maintained consistent follow-up on status of prior authorization requests.

Administrative Assistant

Adams State University Athletic Department
06.2012 - 07.2016
  • Game Day Management(Football, Lacrosse, Baseball, Basketball), Scoreboard ( Football, Lacrosse, Soccer), Record Stats, Set Up and Take down of Game Day equipment, Answer Phones and Email, Ticket Sales, Hire/ Assign Tasks
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Office Assistant

Division of Water Resources
06.2009 - 01.2013
  • Filing Paperwork, Answering Phones, Emails, Customer Service, Scanning, Copying etc, Data Entry
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.

Education

Bachelor of Arts - Sports/Business Management

Adams State University
Alamosa, CO
12.2014

High School Diploma -

Antonito High School
Antonito, CO
05.2010

Skills

  • HIPAA Compliance
  • Insurance Verification
  • Organizational Abilities
  • Process Improvement Strategies
  • Data Entry
  • Payment Collection
  • Customer Inquiries
  • Records Management
  • Customer Service
  • Clerical Support
  • Digital Filing
  • Account Management

Education

  • Adams State University, Alamosa, CO, 81101, Sports Management and Administration, 12/01/14
  • Antonito High School, High School Diploma, 05/01/10


Volunteer Experience

  • Denver Broncos Pro Camp
  • Colorado All State Games
  • Heads Up Coaches Clinics
  • Coaching youth sports (volleyball, cheer, soccer)
  • Organize and run 14U private baseball team
  • High school Football/ basketball scoreboard

References

References are available upon request.

Certification

  • CNP - Certified Notary Public- Remote
  • First Aid/CPR Certified
  • Heads Up Concussion Certified

Timeline

Therapy Admissions and Authorization Clerk

San Luis Valley Pro Therapy
05.2023 - Current

Customer Service/ Tier 3

Friday Health Plans
09.2021 - 06.2023

Therapy Admissions and Authorization Clerk

Rio Grande Hospital & Clinic
08.2018 - 05.2019

Administrative Assistant

Adams State University Athletic Department
06.2012 - 07.2016

Recreation Supervisor/ Director Assistant

Monte Vista Parks and Recreation Department
03.2012 - 09.2023

Office Assistant

Division of Water Resources
06.2009 - 01.2013

Bachelor of Arts - Sports/Business Management

Adams State University

High School Diploma -

Antonito High School

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Kimberly Vialpando