Kimberly Villa
Birmingham,AL
Summary
Management & Organizational Development Dynamic leader with extensive experience in workforce management, logistics, and operational excellence. Proven ability to recruit, train, and lead high-performing teams in mission-focused, fast-paced environments. Expertise in building effective teams, maximizing human capital, and driving measurable results. Adept at analyzing complex missions, improving processes, and ensuring regulatory compliance. Bilingual in English and Spanish.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Transportation Supervisor
Dollar General Private Fleet
10.2023 - Current
- Oversee day-to-day transportation operations, managing a team of 85 drivers to ensure on-time deliveries and compliance with FMCSA and DOT regulations
- Reduced driver turnover from 120% to 45% through effective leadership and engagement strategies
- Accountable for weekly driver pay, route planning, tractor utilization, and reverse logistics pickups
- Conduct quarterly meetings to review performance metrics and safety initiatives
- Delivered staffing and capacity reports, and tracked accident/injury metrics to improve safety standards.
Shipping Operations Supervisor
Dollar General Distribution Center
12.2022 - 10.2023
- Directed all shipping operations, prioritizing workload for efficient picking and packing
- Improved loading SOP quality, reducing errors and enhancing productivity
- Conducted employee observations, identified gaps, and implemented actionable solutions
- Communicated with carriers for store loads and backhauls to maintain operational flow
- Completed payroll for 41 employees and performed regular performance counseling.
Outbound LTL Operations Supervisor
DHL Supply Chain Logistics
03.2022 - 12.2022
- Managed LTL operations, coordinating with eight carriers to meet customer demands
- Improved productivity and reduced unplanned overtime through strategic workload management
- Conducted performance reviews, developed team members, and ensured compliance with SOPs
- Enhanced efficiency using Operations Management System (OMS) and Leadership Management System (LMS).
- Completed weekly payroll for 35 employees.
E-Commerce Operations Manager
Ulta Beauty
04.2021 - 02.2022
- Oversaw daily eCommerce operations, managing over 60 warehouse personnel to achieve fulfillment goals
- Improved KPIs by 20%, enhancing packing production and reducing indirect associate travel times
- Mentored and promoted an associate to a management role, contributing to team development
- Analyzed workload forecasting and implemented operational efficiencies to meet customer demand.
Process Assistant & Transportation Lead
Amazon
06.2017 - 04.2021
- Directed inventory control and last-mile operations for AR sortable fulfillment center
- Increased order picking productivity by 20% through velocity planning and inventory management
- Reduced defect rates (DPMO) by 8%, positioning the facility as #1 in the region
- Developed associates into leadership roles, fostering a self-sufficient weekend team of 25+
- Managed transship trucks with over 10,000 units, ensuring timely processing and stowing.
Education
BBA - Business Administration
Strayer University
Birmingham, ALSkills
- Workforce Leadership & Development
- Process Analysis & Optimization
- Supply Chain & Logistics Management
- Training & Performance Improvement
- Production & Quality Reporting
- Transportation & Regulatory Compliance
- Workplace Safety Management
- Payroll Administration
- KPI tracking
Certification
- Kronos, YMS, WMS, LMS, JDA, Syntelic,Mastermind
- Manhattan, SAP, OMS, Blue Yonder
- Microsoft Office Suite (Word, PowerPoint) Languages
- English (Fluent)
- Spanish (Fluent)
Languages
Timeline
Transportation Supervisor
Dollar General Private Fleet
10.2023 - Current
Shipping Operations Supervisor
Dollar General Distribution Center
12.2022 - 10.2023
Outbound LTL Operations Supervisor
DHL Supply Chain Logistics
03.2022 - 12.2022
E-Commerce Operations Manager
Ulta Beauty
04.2021 - 02.2022
Process Assistant & Transportation Lead
Amazon
06.2017 - 04.2021
BBA - Business Administration
Strayer University
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