Kimberly Villicana

At top dog there is usually only one employee working at any given time and this sole employee holds every title and position possible during their shift. From welcoming guests to taking their orders and cooking their food, handling transactions, stocking and cleaning, we do it all! I love my job and have actually worked for this company for the last 17 years.

• Maintained organized documentation regarding catering sales, event details, and personnel files
• Arranged safe equipment transportation and setup
• Enforced quality, safety and sanitation standards to keep the foodservice operation compliant
• Drafted all sales orders and distributed instructions to catering staff prior to each event
• Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh
• Received goods from suppliers, rotated products, and maintained safe storage practices to avoid spoilage
• Scheduled department staff strategically to maintain proper coverage based on business volume
• Managed inventory to keep enough product on-hand and implemented strategies to move nearly expired items
• Interviewed job applicants, processed new hire paperwork, and provided on-the-job training.

• Interacted professionally with customers, informing individuals of sales promotions and driving product interest
• Used POS system to scan customer purchases, calculate prices, and process transactions
• Assisted with store recovery to maintain clean and organized sales floor throughout shift
• Unboxed and restocked merchandise into attractive displays
• Processed returns and exchanges in line with store policies
• Supported company mission and positive store culture through honesty, integrity, and high-quality customer service.

• Led cross-functional projects and identified and solved complex problems in all areas of business
• Supervised staff and held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies to improve overall team performance
• Managed employee performance through disciplining, coaching, and counseling
• Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
• Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
• Performed facility checks to verify cleanliness and client safety.