Kimberly Vinci

• Manage front desk operations in a fast-paced assisted living facility, greeting all guests and vendors, logging resident sign-ins/outs, and coordinating interdepartmental communication.
• Answer and route multi-line phone calls, respond to inquiries, and provide a warm, professional front desk presence for residents, staff, and families.
• Facilitate and manage Outlook calendar scheduling, including implementation of a structured transportation request process for the facility driver.
• Input maintenance work orders, log and distribute packages, distribute all faxes and documentation to appropriate departments.
• Collaborate with IT to troubleshoot and resolve front desk and office technology issues.
• Place daily staff lunch orders and facilitate resident room service requests using eMenu and Grove Menus platforms.
• Create and maintain RSVP lists for resident events and ensure clear communication across departments for scheduling and participation.
• Obtain and distribute face sheets for new residents and maintain up-to-date resident information using Excel and facility systems.
• Assist with onboarding tasks including reference checks, ID badge creation, background checks using ABCMS, and implementation of new hire training plans.
• Support front desk scheduling and staff coordination; assist with shift changes and orientation of new administrative team members.
• Created and maintain a comprehensive front desk procedure binder with 30 documented workflows and interdepartment communications.
• Played a key role during a corporate ownership transition, ensuring continuity through procedural updates, cross-training, and staff support.
• Utilized EHR systems such as ALIS and Eldermark.
• Maintain confidentiality and HIPAA compliance in all resident and employee information management.

• Supervised daily operations of the dining room in a senior living community, ensuring a clean, safe, and welcoming environment for residents.
• Managed and trained dining staff, including scheduling, delegating responsibilities, and supporting employee development.
• Collaborated with dietary and nursing teams to coordinate special diets, dining accommodations, and resident care needs; maintained an up-to-date binder with dietary information for accurate meal service.
• Used systems such as Kronos, Yardi, and UltiPro to manage timekeeping, scheduling, and employee records.
• Proactively filled schedule gaps to ensure consistent staffing coverage, supporting both high-quality resident service and team morale.
• Assisted with event planning and execution of special meals and holiday functions.
• Maintained consistent communication with residents and families regarding preferences, feedback, and service updates.
• Monitored inventory and placed supply orders to ensure timely availability of dining materials and equipment.
• Enforced compliance with food safety standards, cleanliness protocols, and company policies.

• Provided contactless grocery and restaurant delivery services during the COVID-19 pandemic.
• Maintained high customer satisfaction through timely, accurate deliveries and responsive communication.
• Consistently received 5-star ratings and positive customer feedback for professionalism, reliability, and attention to detail.
• Demonstrated strong time management, route planning, and problem-solving skills while adapting to shifting priorities.
• Operated independently in a fast-paced environment, ensuring safe handling of food and groceries under evolving health guidelines.

• Handled a multi-line phone system, as well as in-person takeout orders, while providing order management through multiple third-party delivery platforms.
• Ensured all takeout and delivery orders were accurate and charged correctly prior to leaving the restaurant.
• Adapted to a variety of roles including host and delivery driver, depending on daily needs.

• Served breakfast, lunch, and dinner in a fast-paced, high-volume environment with a strong emphasis on teamwork and customer satisfaction.

• Built lasting connections with travelers by providing friendly and attentive service, resulting in a loyal base of returning guests.

• Demonstrated strong multitasking skills and professionalism during peak hours, contributing to a positive dining experience and efficient table turnover