KIMBERLY VINGARA
Branchburg
Summary
Specialist who responds to shifting business needs and priorities in a systematic and effective way. Excels at implementing operational assessments and conducting functional requirements. Expertise in delivering support services and resolving customer issues. Skilled in training staff, self-motivated with exceptional communication capabilities.
Overview
12
12
years of professional experience
Work History
Customer Programs Specialist
Sanofi Pharmaceuticals
10.2022 - 10.2024
- Efficiently administered validation for rebates on a quarterly basis.
- Generated regular sales and rebate reports for hospital purchasing collectives on a quarterly basis.
- Managed timely submission of government rebate invoices.
- Ensured all invoices for the Patient Support Program were processed by their payment deadlines.
- Respond promptly to enquiries and other issues arising related to rebates/cheques in between payment cycles
- Ensured regular updates and accuracy for contract and rebate information in Vistex.
- Participate in ongoing enhancement of Vistex components
- Oversaw input of critical data concerning Value-Add payments within Financial Tools.
- Update Value Add spreadsheets and send checks to appropriate sales reps for distribution
Data Management Specialist
Sanofi Pharmaceuticals
04.2019 - 10.2022
- Ensure the accurate, timely and compliant entry of detailed Master Data account information into SAP
- Master Data Account creation and maintenance
- (Includes, but is not limited to details such as address, payment terms, State Licenses, Drug Enforcement Agency (DEA) certificates, HIN numbers, creation/change to invoice and credit memo output type)
- Product Pricing (e.g
- WAC prices, contracted prices, promotions)
- EDI account set up
- Perform thorough and timely SOX Peer Reviews daily as required
- Identify operational efficiencies and process improvements
- Focal point for business stakeholders for new account setups, changes
- Serves as a lead on how the business can set up pricing and accounts based on business rules and internal controls
- Responsible for providing guidance for critical processes and business disruption/continuity management
Reverse Logistics Analyst
Sanofi Pharmaceuticals
01.2017 - 03.2019
- Manage Reverse Logistics Credit and Deductions inbox
- Responsible for investigating, processing and resolving all customer claims and payment deductions
- MS product credit processing and tracking
- Process all corrections for billing errors
Trade Support Analyst
Sanofi Pharmaceuticals
08.2012 - 12.2016
- Performing all Customer Support Procedures related to Order Entry and Monitoring, Claim & Deduction Management and Reverse Logistics for Customers as outlined in the duties and responsibilities below
- Order Monitoring and Processing Responsibilities: Analyze incoming orders that are held up in intermediate document (IDOC) status to identify the issues and take appropriate action to release it
- Accurately enter manual orders
- Manage Customer Support Inbox
- Monitor orders to ensure smooth transition throughout order journey from Customer Support to the Distribution Center
- Review and take appropriate steps to resolve all system blocks, i.e
- DEA review of orders with controlled substances, review of short-dated requests, etc
- Perform complex SAP transactions to ensure timely processing of orders to meet company goals and customer expectations
- Claims Management Responsibilities: Responsible for handling customer complaints and resolving grievances for claims associated with mishandling of product such as shortages and damages
- Responsible for investigating and resolving claims including confirmation that the customer's statement and actions are accurate and appropriate in accordance with the Distribution Performance Agreements (When applicable)
- Analyze SAP data for reported shortage and damage claims to recognize trends, weaknesses, and opportunities to lower risk and improve processes
- Deduction Management Responsibilities: Perform weekly review of deduction report associated with transportation claims and expired returns
- Analyze each deduction to confirm validity of deduction
- Work closely with A/R & Credit to evaluate deductions and establish processes to reduce them
- Identify source of credit processing delay
- Perform necessary procedure(s) to expedite reconciliation of issue
- Provide monthly claims reports (Excel) to Managers
Education
Associate Of Applied Business - Healthcare Administration
American InterContinental University
Schaumburg, ILSkills
- Strong SAP and Microsoft Office
- Excellent attention to detail
- Team Player
- Exceptional time management and organizational skills
Timeline
Customer Programs Specialist
Sanofi Pharmaceuticals
10.2022 - 10.2024
Data Management Specialist
Sanofi Pharmaceuticals
04.2019 - 10.2022
Reverse Logistics Analyst
Sanofi Pharmaceuticals
01.2017 - 03.2019
Trade Support Analyst
Sanofi Pharmaceuticals
08.2012 - 12.2016
Associate Of Applied Business - Healthcare Administration
American InterContinental University
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