Summary
Overview
Work History
Education
Skills
References
Timeline
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Kimberly Viscarra

San Jacinto,CA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Seeking entry- level opportunities to expand skills while facilitating company growth. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Receptionist

West Coast Dental
Fontana, CA
12.2023 - Current
  • Answered incoming calls, responding to inquiries from patients and other offices.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled and followed up on patient appointments.
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Documented details and verified patient coverage for upcoming procedures or appointments.
  • Carried out daily tasks.
  • Entered insurance, demographics and health history into patient database.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • optimizing patient satisfaction, provider time and treatment room utilization.
  • Protected patients by observing strict HIPAA guidelines.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Trained new staff on office procedures, insurance processes and dental terminology.
  • Communicated with patients with compassion while keeping information private.

Patient Service Representative

RadNet
Murrieta, CA
08.2022 - 12.2023
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Provided customer service by answering patient questions and addressing concerns.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Registered patients by verifying records to update computer system and patient charts.
  • Greeted patients upon arrival.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Answered patient questions and fielded complaints to resolve issues.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Referred patients to appropriate professionals and services.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Verified patients' insurance and payment methods.
  • Explained policies, procedures and services to patients.

Laboratory Analyst

Repligen
Los Angeles, CA
04.2021 - 07.2022
  • Reviewed technical documents such as Standard Operating Procedures and Quality Control Plans.
  • Monitored inventory levels of supplies necessary for laboratory operations.
  • Performed routine maintenance tasks on lab equipment such as cleaning glassware or replacing parts.
  • Developed quality control systems for monitoring performance of laboratory processes.
  • Trained new personnel on proper lab safety practices, instrumentation usage, operation protocols and more.
  • Researched and developed recommendations to resolve process, department and related customer issues.
  • Used time management and adaptability skills to prioritize and run multiple tests.
  • Kept lab space and equipment clean to prevent contamination with hazardous substances.
  • Analyzed experimental results and determined whether results fit within standard procedures.

Cleaning Crew Member

Swinerton Builders
Culver City, CA
12.2020 - 03.2021
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Followed established health codes while performing duties.
  • Reported any damages or repairs needed to supervisor immediately.
  • Responded quickly to spills or accidents using appropriate cleaning materials.
  • Labeled and properly stored chemicals, equipment and cleaning products.
  • Reported damaged and broken furniture, upholstery and fixtures to supervisors.
  • Inspected facilities regularly for signs of wear or damage.
  • Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Kept business entrances clean, tidy and professional in appearance.

Education

High School Diploma -

AB Miller High School
Fontana, CA
05-2018

Skills

  • Data Entry
  • Scheduling
  • Office Management
  • Multitasking and Prioritization
  • Multi-Line Telephone Systems
  • Time Management
  • Organization Skills
  • Scheduling Appointments
  • Documentation and Reporting
  • Positive and Professional
  • Office Administration
  • Teamwork and Collaboration
  • Customer Service
  • Communication
  • Fluent in spanish
  • Money Handling
  • Insurance Verification
  • Healthcare Knowledge
  • Medical Terminology
  • Patient Records Management
  • Critical Thinking Skills
  • Problem-Solving Skills
  • Microsoft Office
  • Professionalism

References

References available upon request.

Timeline

Receptionist

West Coast Dental
12.2023 - Current

Patient Service Representative

RadNet
08.2022 - 12.2023

Laboratory Analyst

Repligen
04.2021 - 07.2022

Cleaning Crew Member

Swinerton Builders
12.2020 - 03.2021

High School Diploma -

AB Miller High School

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Kimberly Viscarra