Kimberly Viscarra
San Jacinto,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with strong problem-solving abilities, accepting new challenges with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Sales Associate
Uggs
11.2024 - Current
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
Receptionist
West Coast Dental
10.2023 - 11.2024
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Provided excellent customer service to create positive experiences and build patient trust.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Understood dental terminology and insurance breakdowns.
- Sterilized dental instruments and prepped rooms.
Medical Receptionist
RadNet
07.2022 - 10.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, and health history to keep information current.
- Assisted with medical coding and billing tasks.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Helped patients complete necessary medical forms and documentation.
Manufacturing Production Associate
Spectrum Laboratory
04.2021 - 07.2022
- Documented production information via daily system logs and discussed issues with management.
- Made sure that products were produced on time and are of good quality.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Assembled products according to changing daily work orders and specific customer needs.
- Organized work to meet demanding production goals.
- Collaborated with team members to meet production deadlines.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Collaborated with other departments to optimize production workflows.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Construction Site Laborer
Swinerton Builders
08.2020 - 03.2021
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Managed safe and efficient use of tools and equipment on construction sites.
- Used variety of hand and power tools to complete tasks.
- Performed manual labor for extended periods and worked under adverse working conditions and during extreme weather.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Manufacturing Production Lead
Ruggable Warehouse
10.2018 - 07.2020
- Kept production line ready for monthly inspections and yearly audits by consistently following optimal processes.
- Supported employees by accurately tracking time and proactively resolving any conflicts.
- Organized regular production line cleaning and sanitation to prevent contamination and consumer illnesses.
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
- Trained workers in proper operation, calibration, and maintenance of production line equipment.
- Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Assembled products according to changing daily work orders and specific customer needs.
- Inspected products and machines to maintain quality and efficiency.
- Collaborated with other departments to optimize production workflows.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Made sure that products were produced on time and are of good quality.
Education
High School Diploma -
AB Miller High School
Fontana, CA06-2018
Skills
- Verbal/written communication
- Customer engagement
- Cash handling
- Goal oriented
- Reliable
- Problem-solving
- Positive and professional
- Persuasion techniques
- Teamwork and collaboration
- Calm demeanor
- Excellent communication skills
- Listening skills
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Uggs
11.2024 - Current
Receptionist
West Coast Dental
10.2023 - 11.2024
Medical Receptionist
RadNet
07.2022 - 10.2023
Manufacturing Production Associate
Spectrum Laboratory
04.2021 - 07.2022
Construction Site Laborer
Swinerton Builders
08.2020 - 03.2021
Manufacturing Production Lead
Ruggable Warehouse
10.2018 - 07.2020
High School Diploma -
AB Miller High School
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