Jorge Gamson
Moreno Valley,CA
Summary
Motivational Quality Coordinator with background in team management and quality control analysis. Expert at formulating effective strategies to improve performance. Successful at regulating and testing products to meet compliance requirements following quality control measures. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Quality Assurance Coordinator
Kenco Logistics Services LLC
Perris
06.2021 - Current
- Performed comprehensive reviews of product specifications and quality assurance procedures.
- Developed and implemented Quality Assurance protocols to ensure compliance with safety standards.
- Conducted internal audits and inspections to evaluate the effectiveness of Quality Assurance processes.
- Provided technical support to production staff on matters related to Quality Assurance.
- Investigated customer complaints regarding product quality issues, identified root causes, and developed corrective actions.
- Ensured that all products meet established company quality standards prior to release.
- Created detailed reports on Quality Assurance activities for management review.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Routing Supervisor
Logistics Edge
San Bernardino, CA
01.2018 - 05.2021
- Developed and implemented routing strategies to ensure efficient delivery of goods.
- Monitored the performance of drivers and identified areas for improvement in order to increase efficiency.
- Coordinated with other departments to ensure that all customer orders were processed correctly and delivered on time.
- Planned and scheduled routes for drivers based on customer requirements, traffic conditions, and delivery deadlines.
- Provided guidance and support to drivers regarding route navigation, safety protocols, and customer service expectations.
- Resolved customer complaints related to late or incorrect shipments by working with internal staff and external vendors as needed.
Shipping Supervisor
QS wholesale
Mira Loma, CA
08.2014 - 12.2017
- Supervised shipping personnel to ensure efficient and accurate completion of tasks.
- Maintained records of all outgoing shipments, ensuring that they were accurate and complete.
- Monitored staff performance to ensure compliance with company policies and procedures regarding packaging, labeling, and shipping deadlines.
- Created monthly reports on shipping activities for management review.
- Ensured safety protocols were followed when loading and unloading trucks or containers.
- Coordinated with carriers to schedule pick-up and delivery times for shipments.
- Performed regular inspections of warehouse areas to identify potential hazards or issues requiring corrective action.
- Resolved customer complaints related to shipment discrepancies or delays in a timely manner.
Education
High School Diploma -
A.B. Miller High School
Fontana, CA05.2004
Skills
- Project Management
- Data analysis
- Communication
- Organization
- Problem solving
- Management
- Sops
- Emails
- Quality audits
- Documentations
- Reviews
- Strategic Planning
- Critical Thinking Skills
References
References available upon request.
Timeline
Quality Assurance Coordinator
Kenco Logistics Services LLC
06.2021 - Current
Routing Supervisor
Logistics Edge
01.2018 - 05.2021
Shipping Supervisor
QS wholesale
08.2014 - 12.2017
High School Diploma -
A.B. Miller High School
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