Kimberly Wade
Powder Springs,GA
Summary
At Montrose Animal Hospital, I leveraged my expertise in diagnostic imaging and exceptional problem-solving abilities to enhance patient care and streamline operations. My leadership significantly improved team performance and client satisfaction, with initiatives that boosted efficiency. Skilled in both emergency care and fostering a collaborative work environment, I excel in high-pressure situations and team management.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Licensed Veterinary Technician
Montrose Animal Hospital
04.1991 - Current
- Addressed client concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and invoicing functions.
- Ordered all office and medical supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance and satisfaction.
- Developed strong relationships with clients and patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
- Addressed and remedied all client or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 30-35 office personnel.
- Coordinated with veterinarians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management of support staff.
- Boosted staff morale by offering quarterly social outings, constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and AAHA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensured veterinarians and staff have up-to-date knowledge on industry standards and best practices.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Created and implemented organizational policies and procedures.
- Increased client satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Provided outstanding support to entire staff which helped improve patient flow, staff satisfaction, and boosted efficiency.
- Developed and implemented strategies to improve patient access, client satisfaction and quality patient care .
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for clients, patients and staff members.
- Consulted with veterinarians on business decisions.
- Collaborated with team members to develop promotional materials that effectively highlighted the practice's unique offerings.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Coordinated with veterinary providers to ensure that patient care plans were effectively implemented.
- Conducted regular staff training sessions to ensure high levels of patient care.
- Optimized budget allocation, reducing unnecessary expenses without compromising on patient care quality.
- Enhanced team morale and reduced turnover rates by introducing employee recognition programs.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing initiatives.
- Conducted thorough market analysis to identify trends and opportunities for practice growth.
- Implemented disaster recovery plan, ensuring continuity of care during unforeseen events.
- Enhanced client satisfaction by implementing streamlined appointment scheduling system.
- Streamlined communication between different departments, leading to more cohesive patient care.
- Monitored and analyzed client feedback to identify areas for improvement in service delivery.
- Developed and enforced office policies to ensure compliance with veterinary healthcare regulations, improving practice efficiency.
- Negotiated with suppliers to secure cost-effective purchasing agreements for medical supplies.
- Improved patient flow through office by redesigning check-in and check-out processes.
- Led team of management staff, fostering collaborative work environment to enhance productivity.
- Developed comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
- Implemented new electronic health record system to improve record accuracy and accessibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to AAHA, benefits administration and general liability.
- Established and maintained effective communication with staff, veterinarians, and the community to promote high quality patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Communicated with clients, ensuring that medical information was relayed accurately.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff, clients, and patients for continued compliance and safety.
- Liaised with other veterinary professionals to develop comprehensive patient care plans and provide highest quality of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and client satisfaction.
- Monitored and inspected staff processes to eliminate potential hazards for both clents and staff while ensuring continuous compliance with regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed policies and procedures for effective pharmacy management.
Practice Manager
Montrose Animal Hospital
04.1991 - Current
- Addressed client concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and invoicing functions.
- Ordered all office and medical supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance and satisfaction.
- Developed strong relationships with clients and patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
- Addressed and remedied all client or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 30-35 office personnel.
- Coordinated with veterinarians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management of support staff.
- Boosted staff morale by offering quarterly social outings, constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and AAHA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensured veterinarians and staff have up-to-date knowledge on industry standards and best practices.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Created and implemented organizational policies and procedures.
- Increased client satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Provided outstanding support to entire staff which helped improve patient flow, staff satisfaction, and boosted efficiency.
- Developed and implemented strategies to improve patient access, client satisfaction and quality patient care .
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for clients, patients and staff members.
- Consulted with veterinarians on business decisions.
- Collaborated with team members to develop promotional materials that effectively highlighted the practice's unique offerings.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Coordinated with veterinary providers to ensure that patient care plans were effectively implemented.
- Conducted regular staff training sessions to ensure high levels of patient care.
- Optimized budget allocation, reducing unnecessary expenses without compromising on patient care quality.
- Enhanced team morale and reduced turnover rates by introducing employee recognition programs.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing initiatives.
- Conducted thorough market analysis to identify trends and opportunities for practice growth.
- Implemented disaster recovery plan, ensuring continuity of care during unforeseen events.
- Enhanced client satisfaction by implementing streamlined appointment scheduling system.
- Streamlined communication between different departments, leading to more cohesive patient care.
- Monitored and analyzed client feedback to identify areas for improvement in service delivery.
- Developed and enforced office policies to ensure compliance with veterinary healthcare regulations, improving practice efficiency.
- Negotiated with suppliers to secure cost-effective purchasing agreements for medical supplies.
- Improved patient flow through office by redesigning check-in and check-out processes.
- Led team of management staff, fostering collaborative work environment to enhance productivity.
- Developed comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
- Implemented new electronic health record system to improve record accuracy and accessibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to AAHA, benefits administration and general liability.
- Established and maintained effective communication with staff, veterinarians, and the community to promote high quality patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Communicated with clients, ensuring that medical information was relayed accurately.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff, clients, and patients for continued compliance and safety.
- Liaised with other veterinary professionals to develop comprehensive patient care plans and provide highest quality of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and client satisfaction.
- Monitored and inspected staff processes to eliminate potential hazards for both clents and staff while ensuring continuous compliance with regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed policies and procedures for effective pharmacy management.
Education
Marietta High School
Marietta, GASkills
- Preventive care
- Patient monitoring
- IV catheter placement
- Sanitation protocols
- Anesthesia administration
- Medication dispensing
- Wound management
- Emergency care
- Vaccine administration
- Diagnostic imaging
- Euthanasia procedures
- Radiology proficiency
- Client education
- Behavioral assessment
- Dental procedures
- Laboratory testing
- Surgical assistance
- Animal nursing
- Parasite identification
- Microchip implantation
- Nutritional counseling
- Animal restraint
- Pathogen control
- Urinalysis interpretation
- Vital signs
- General anesthesia monitoring
- Physical examination
- Intravenous injection
- X-ray review
- Nail trimming
- Patient positioning
- Medication administration
- Medical history collection
- Infection control
- Surgical procedures and support
- Medical record-keeping
- Vaccinations
- Suture removal
- Thoracic and abdominal radiograph
- Emergency and preventive care
- Animal behavior observation
- Instrument pack sterilization
- Wound treatment
- Aseptic techniques
- Surgical scrubbing procedures
- Diagnostic sampling
- Specimen preparation
- Heartworm diagnostic testing
- Supply restocking
- Veterinary office administration
- Medication labeling
- Canine and feline intubation
- Fluorescein stain test
- Lab operations
- Closed-chest CPR
- Intramuscular injection
- Controlled substance management
- Anal sac expression
- Ear sample collection
- Parasite control
- Cytocentesis
- Skin scraping
- IV medication administration
- Procedure support
- Treatment administration
- Administering first aid
- Dietary recommendations
- Surgical preparation
- Patient bathing
- Tick removal
- Jugular intravenous catheterization
- Veterinary dentistry
- Veterinary standards and procedures
- IV placement
- Tonopen tonometry method
- Procedure billing
- Tonometry
- Maintaining treatment notes
- Animal handling
- Prescribing medication
- Explaining treatment
- Serology
- General anesthesia recovery
- Maintain controlled drug inventory
- Inhalant anesthesia
- Blood collection
- Subcutaneous injection
- Pre-anesthetic preparation
- Medical history
Affiliations
Veterinary Hospital Managers Association
Veterinary Management Group
Georgia Veterinary Medical Association
Certification
LVT-Licensed Veterinary Technician
Timeline
Licensed Veterinary Technician
Montrose Animal Hospital
04.1991 - Current
Practice Manager
Montrose Animal Hospital
04.1991 - Current
Marietta High School
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