KIMBERLY WAGNER
ESCONDIDO,CA
Summary
Adept at relationship building and sales process optimization, I significantly enhanced customer engagement at San Diego Zoo Safari Park. Skilled in customer needs assessment and staff training, my approach led to a marked improvement in sales performance and team cohesion. My background demonstrates a commitment to elevating customer care and sales management success.
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
31
31
years of professional experience
Work History
Receptionist H&R Block
H&r Block
01.2025 - 05.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Booking Agent
Hyatt Vacation Club at the Welk
08.2024 - 11.2024
- Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
- Provided exceptional customer service to both clients and venue representatives, fostering long-lasting professional relationships.
- Streamlined booking processes for increased efficiency and reduced turnaround time.
- Facilitated clear communication between artists, management, promoters, and venue staff to guarantee a successful event execution from start to finish.
- Improved artist scheduling by implementing efficient calendar management systems.
SALEPERSON
LA Z BOY
01.2024 - 06.2024
SENIOR SALESCLERK, DIVISIONAL, LEAD
SAN DIEGO ZOO SAFARI PARK
05.2005 - 11.2023
- Communicated product features, advantages, and benefits to customers
- Utilized problem solving skills to identify customer needs and provide optimal solutions
- Developed excellent communication and interpersonal skills by interacting with customers on a daily basis
- Analyzed customer feedback to improve the effectiveness of sales processes
- Organized inventory shelves to ensure products were easily accessible for customers
- Assisted co-workers during busy periods or when help was needed in other departments
CASHIER- TRAINER DOG
PETCO PET STORE
12.2001 - 08.2005
- Demonstrated knowledge of store merchandise by providing detailed product information to customers
- Adhered to company policies and procedures while attending to customer needs
- Utilized point-of-sale software programs to process customer purchases quickly and accurately
- Operated cash registers efficiently to accurately calculate customer payments and issue correct change
- Collaborated with management team members on various projects involving marketing campaigns or promotions
- Maintained accurate records of transactions, including sales receipts, credit card payments, and cash transactions
- Participated in team meetings to discuss new initiatives or strategies related to sales goals
- Cultivated positive working relationships with colleagues through effective communication
- Initiated special orders for out-of-stock items upon request from customers
- Trained sales team members on company procedures and standards
- Attended scheduled training sessions, department meetings, and company events to build expertise and promote company image
- Developed and maintained strong customer relationships and networks within designated sales territory
- Compiled data to prepare reports and assist with sales forecasting
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Cleaned shelves, counters, and tables
- Helped customers try on and fit merchandise
- Rented merchandise to customers
- Estimated cost of repair or alteration of merchandise
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Prepared sales slips and sales contracts
- Maintained professional demeanor when interacting with coworkers or customers in person or over the phone
- Encouraged open dialogue between trainees regarding questions or concerns they may have about their job duties
- Provided constructive feedback to cashiers on their performance during training sessions, encouraging development and improvement
- Performed administrative tasks related to the maintenance of training materials, such as ordering supplies or organizing files
- Utilized problem-solving abilities to troubleshoot technical issues with registers and other hardware components
- Adapted teaching methods based on individual needs in order to maximize effectiveness of instruction provided during training sessions
- Displayed excellent time management skills while maintaining an organized schedule for individualized training sessions
- Incorporated feedback from store managers into future lesson plans in order to address any recurring problems encountered by staff members
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
CASHIER SUPERVISOR
TOYS R US
10.1994 - 06.2005
- Collaborated with Human Resources department in order to align cashier expectations with company policies and procedures
- Created engaging activities to reinforce key concepts taught during training sessions, motivating employees to learn more effectively
- Established collaborative relationships with store managers to ensure accurate information was communicated throughout the organization
- Advised management on potential areas for improvement within current processes or procedures related to cashier operations
- Maintained up-to-date records of all trainings completed by each cashier, including attendance logs and test results
- Assisted in the implementation of a new point-of-sale system, ensuring accuracy in transactions and proper use of equipment
- Ensured compliance with safety regulations when instructing employees on how to operate machinery or handle hazardous materials
- Organized monthly meetings between store managers and trainers in order to discuss progress made towards goals set forth at previous meetings
- Demonstrated expertise in managing cashier operations, training staff and resolving customer inquiries
- Instructed staff on proper use of registers as well as closing out procedures at end of day and shift
- Assisted customers with product selection, answered questions regarding store promotions
- Created a positive environment through effective communication with both customers and employees
- Monitored staff performance ensuring compliance with established standards of quality assurance
- Prepared weekly sales summaries for upper management review along with any necessary action items
- Tracked daily sales figures to identify discrepancies or areas requiring attention
- Recruited new employees for cashier positions based on organizational needs
- Enforced company policies and procedures related to store security, safety regulations and cash handling protocols
- Worked collaboratively with other departments within the organization to meet goals
- Adhered to all local laws governing cash register operations, credit card, check acceptance and refund, exchange policies
- Addressed customer complaints and restored customer satisfaction by quickly resolving concerns
- Balanced cash registers by counting cash, depositing funds, and determining end-of-day balance
Education
Certificate - Taxation
H&R Block
Online San Diego California01-2025
Skills
- Cross-selling products and services
- Customer Engagement
- Sales Presentations
- Customer care
- Sales management
- Relationship Building
- Sales process
- Up-selling
- Prospecting
- Time management
- Sales forecasting
- Customer Needs Assessment
- Customer Service
- Customer Success Management
- Staff Training
- Team building
- Office administration
Timeline
Receptionist H&R Block
H&r Block
01.2025 - 05.2025
Booking Agent
Hyatt Vacation Club at the Welk
08.2024 - 11.2024
SALEPERSON
LA Z BOY
01.2024 - 06.2024
SENIOR SALESCLERK, DIVISIONAL, LEAD
SAN DIEGO ZOO SAFARI PARK
05.2005 - 11.2023
CASHIER- TRAINER DOG
PETCO PET STORE
12.2001 - 08.2005
CASHIER SUPERVISOR
TOYS R US
10.1994 - 06.2005
Certificate - Taxation
H&R Block
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