Kimberly Walker
Winston-Salem,NC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Fratellis Italian Steakhouse
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Team Member
Chic-Fil-A
06.2021 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Marketing Manager
Texas Roadhouse Restaurant
08.2017 - 05.2021
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
Parkland High School
Winston-Salem, NC06.2018
Skills
- Adaptable and Flexible
- Food Sales and Promotion
- Banquet Coordination
- Item Promotion
- Dining Customer Service
- Bing and Payment Processing
- Conflict and Complaint Resolution
- High-Volume Dining
- Brand Representation
- Recordkeeping Strengths
- Problem-Solving Ability
- Coordination
- Critical Thinking
- Office Equipment Proficiency
- Computer Proficiency
- Professional Telephone Demeanor
- Conflict Mediation
- Microsoft Word
- Customer Relationship Management
- Multi-Line Telephone Operation
- Microsoft Excel
- Customer Relations
- Policy and Procedure Adherence
Timeline
Server
Fratellis Italian Steakhouse
05.2023 - Current
Team Member
Chic-Fil-A
06.2021 - 04.2022
Marketing Manager
Texas Roadhouse Restaurant
08.2017 - 05.2021
High School Diploma -
Parkland High School
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