Kimberly Walker
Richmond
Summary
Results-driven HR professional with over 4 years of experience in HR operations and support, skilled in problem-solving, analytical, and cross-functional collaboration Seeking to leverage my expertise to streamline processes and enhance team performance.
Overview
8
8
years of professional experience
Work History
SSC HR Services Support Specialist III
Science Application International Corporation
02.2021 - Current
- Assist SAIC employees, managers and HRBPs with HR-related inquiries via phone and email
- Work closely with HRBP and managers on business processes and workflow approvals
- Approve or Reject Data and Salary changes according to SAIC guidelines and policies
- Process terminations and ensure compliance with state regulations and guidelines
- Perform weekly HRIS and Conduent data analysis, identify discrepancy and apply corrective actions
- Manage leaves of absence (LOA) and return-to-work cases, and update payroll status in HCM
- Oversee the non-annual mailbox and manually process Spot Award Cash, Retention and BDIP bonuses
- Initiate and process Relocation expenses in Concur, while tracking the progress of the employees’ move
- Educate employees on SAIC tuition assistance polices, assist with technical certifications and initiate education verifications through Cisive our third-party background investigation
Customer Care Rep– Human Resources
Alight Solution
03.2019 - 01.2020
- Acted as the primary point of contact for HR inquiries, resolving at least 50 calls per day including documenting all calls and chats
- Collaborated with management and HRBPs on business processes including payroll, benefits (LOA) and Performance management, ensuring adherence to company policies and procedures.
- Guided employees through the HR portal on how to access check stubs, W-4 forms, and timesheet
- Educated managers on approving time, performance management, and navigate Workday
- Maintained strict privacy and confidentiality protocols when managing sensitive information, to ensure compliance with legal regulations and protect employees’ personal data.
- Assist with employment verification requests to government agencies, third-party vendors and lenders
HR Customer Care Specialist
GNA Partners
02.2018 - 07.2018
- Served as the point of contact for employees and managers from various clients, addressing HR-related questions via phone and email
- Assisted with HR functions such as onboarding, termination, and Data changes and file documents accordingly
- Provided guidance support to employees on accessing and submitting information via the HR Portal, ensuring a smooth user experience, and addressing any inquiries or issues promptly.
- Maintained a high level of privacy and confidentiality, ensuring compliance with GNA’s policies and safeguarding against unauthorized access.
- Assisted in various HR processes, including onboarding, terminations, status changes, and electronic filing of confidential documents.
Education
B.S. - Psychology
Liberty University
Lynchburg, VASkills
- Interpersonal Communication
- Technical Proficiency
- Analytical Critical Thinking Skills
- Time Management
Knowledge And Skills
Skilled in building rapport and fostering open lines, Experienced with Microsoft Office, Workday, Oracle Cloud, HRIS Data Updates, Taleo/Tracker, Case Management, Service Now and Troubleshooting., Adept at identifying and implementing effective solutions., Proficient in managing multiple tasks while meeting deadlines
Timeline
SSC HR Services Support Specialist III
Science Application International Corporation
02.2021 - Current
Customer Care Rep– Human Resources
Alight Solution
03.2019 - 01.2020
HR Customer Care Specialist
GNA Partners
02.2018 - 07.2018
B.S. - Psychology
Liberty University
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