Kimberly Walkinshaw
Las Vegas,United States
Summary
Professional bilingual with strong background in managing medical office operations, ensuring seamless workflow and effective patient care.
Skilled in administrative management, scheduling, billing, and compliance, with focus on team collaboration and achieving consistent results.
Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to success and efficiency of any healthcare setting.
Overview
18
18
years of professional experience
Work History
Bilingual Assistant Collections Manager
Medical Revenue Solutions
09.2023 - Current
- Manage accounts receivable for 12 providers, conducting daily, weekly, and monthly reviews to ensure that all payments are accurate and received in a timely manner.
- Manage financial transactions which requires diligent tracking and proactive communication with providers to swiftly resolve any discrepancies that may arise.
- Handle a multi-line phone system and respond to emails, which includes providing translation services when necessary to facilitate clear communication.
- Train staff members to enhance their skills and ensure they are well-equipped to contribute to our goals.
Bilingual Office Manager
ENT Voice and Sinus Center Of Nevada
08.2022 - 09.2023
- Handled sensitive information with discretion, ensuring the confidentiality of company documents and personnel records.
- Responsible for scheduling surgeries and anesthesia. Processed medication and procedure insurance authorizations and verifications.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed two employees, handled financial transactions, ordered and maintained office supplies inventory, answered multiple phone lines and provided employee training.
Bilingual Office Manager
Advanced Family Medicine
07.2011 - 07.2013
- Managing 3 employees, ordering supplies, answering multi-line phone systems, completing authorizations for testing and prescriptions, patient scheduling, training medical students and ensuring the effectiveness of the office
- Assisted when needed on surgical procedures
Bilingual Customer Service Manager
Wal-Mart
09.2006 - 04.2009
- Assisted in assets protections with female suspects.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of 10 customer service representatives, promoting a positive work environment and focused on teamwork and collaboration.
Education
Certified - Medical Assistant, Phlebotomy
Pima Medical Institute
12.2011
Timeline
Bilingual Assistant Collections Manager
Medical Revenue Solutions
09.2023 - Current
Bilingual Office Manager
ENT Voice and Sinus Center Of Nevada
08.2022 - 09.2023
Bilingual Office Manager
Advanced Family Medicine
07.2011 - 07.2013
Bilingual Customer Service Manager
Wal-Mart
09.2006 - 04.2009
Certified - Medical Assistant, Phlebotomy
Pima Medical Institute
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