Kimberly Wallace
Human Resources Specialist
San Antonio,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and efficient Human Resources Specialist supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Administrative Manager
Gemini Technology
07.2015 - 06.2016
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Completed bi-weekly payroll for 3 employees.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Delivered performance reviews, recommending additional training or advancements.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Coordinated office events, seminars and meetings for staff and clients.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Created reports, presentations and other materials for executive staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
42A Human Resources Specialist
United States Army Reserve Command
05.2006 - 08.2014
- Managed over 100 personnel and medical records, training, certifications, movement operations and any other responsibilities given by commanders
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Developed and coordinated employee training programs to improve productivity and performance.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency over 60% of time.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Advocated for staff members, helping to identify and resolve conflicts.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Assistant Manager of Operations
Domino's Pizza
10.2010 - 10.2011
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Mentored team members to enhance professional development and accountability in workplace
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Created employee schedules to align coverage with forecasted demands
- Reviewed sales and gross profit report to assess company efficiency
- Developed strategy to increase sales and drive profits
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Education
Bachelor of Science - Interdisciplinary Studies
TEXAS A&M UNIVERSITY SAN ANTONIO
SAN ANTONIO, TX05.2022
Associate of Applied Science - Early Childhood Education
NORTHWEST VISTA COLLEGE
San Antonio, TX05.2018
High School Diploma -
John Marshall High School
San Antonio, TX05.2004
Skills
- Access Control Systems
- Management Training
- Training Methods
- Report Writing
- Supervising Subordinates
- Service Quality
- Active Shooter Training
- Schedule Management
- Operations Management
- Training Material
- Employee Relations
- Staff Discipline
- Sorting and Labeling
- Mail Handling
- Expense Reporting
- Event Planning
- Project Management
- Business Administration
- Critical Thinking
- Office Management
- Process Improvement
- Workflow Planning
- Staff Management
- HR Support
- Database Administration
- Strategic Planning
- Team Collaboration
- Performance Improvement
- Inquiry Requests
- Verbal and Written Communication
- Coaching and Training
- Material Preparation
- Access Control Systems
- Travel Arrangements
- Status Updates
- Document Control
- Corrective Action Implementation
- File and Data Retrieval Systems
- Policy and Procedure Modification
- Informative Announcements
- Operational Standards
- Performance Tracking and Evaluations
- Meeting Support
- Administrative Support
- Scheduling and Coordinating
- Printing Materials
- Overseeing Daily Activities
- Employee Coaching and Mentoring
- Reading Comprehension
- Productivity Improvements
- Interoffice Correspondence
- Administration and Reporting
- Managing Operations and Efficiency
- Employee Timesheet Processing
- Electronic Communication Management
- Best Practices and Standards
- Employee Paperwork
- Regulatory Requirements
Additional Information
- Citizenship: , US San Antonio, Texas 78254Clearance: previously possessed Secret clearance Veterans Preference: non-applicable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Work gap for eduction
I was not working between July 2016-present, I was a full time student.
Timeline
Administrative Manager
Gemini Technology
07.2015 - 06.2016
Assistant Manager of Operations
Domino's Pizza
10.2010 - 10.2011
42A Human Resources Specialist
United States Army Reserve Command
05.2006 - 08.2014
Bachelor of Science - Interdisciplinary Studies
TEXAS A&M UNIVERSITY SAN ANTONIO
Associate of Applied Science - Early Childhood Education
NORTHWEST VISTA COLLEGE
High School Diploma -
John Marshall High School
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