Kimberly Wallace
Summary
Proven leader in healthcare administration, adept at enhancing operational efficiency and patient satisfaction at Texas Health Heart and Vascular Specialists. Excelled in office management and staff training, significantly improving workflow and service quality. Skilled in HIPAA compliance and multitasking, I bring a positive attitude and a track record of developing solutions that streamline processes and boost team performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Medical Office Assistant
Texas Health Heart and Vascular Specialists
06.2023 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collaborated closely with practice managers to identify opportunities for improvement within the office operations.
- Conducted regular staff training sessions on various topics such as customer service skills or updates in billing codes, enhancing team performance levels.
Patient Access Representative
Texas Health Presbyterian Hospital
10.2022 - 06.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Ensured accuracy of medical records by verifying critical information before inputting into the database system during patient registration.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Reduced wait times for patients by optimizing the scheduling process and eliminating doublebookings.
Patient Access Representative
Baylor Scott & White Hospital
02.2019 - 10.2022
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
Financial Counselor
Methodist Dallas Medical Center
06.2018 - 02.2019
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
Front Office Medical Assistant
ICU and Respiratory Disease Consultant
01.2004 - 04.2016
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
- Provided accurate documentation of patient interactions in electronic health record system.
- Maintained inventory of office supplies, reducing operational costs through diligent tracking and reordering processes.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
Education
High School Diploma -
James Madison High School
Dallas, TX05.1992
Skills
- Patient confidentiality
- Staff Training and Development
- Office Management
- Positive Attitude
- Multitasking and Organization
- HIPAA Regulations
- Computer Skills
- Phone and Email Etiquette
Certification
CHAA Certification
Timeline
Lead Medical Office Assistant
Texas Health Heart and Vascular Specialists
06.2023 - Current
Patient Access Representative
Texas Health Presbyterian Hospital
10.2022 - 06.2023
Patient Access Representative
Baylor Scott & White Hospital
02.2019 - 10.2022
Financial Counselor
Methodist Dallas Medical Center
06.2018 - 02.2019
Front Office Medical Assistant
ICU and Respiratory Disease Consultant
01.2004 - 04.2016
CHAA Certification
High School Diploma -
James Madison High School
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