Kimberly Wallace
Dallas,TX
Summary
Dynamic healthcare professional with a proven track record at Texas Health Physician Group, excelling in patient confidentiality and office management. Demonstrated leadership in staff training and development, coupled with a positive attitude and multitasking prowess. Skilled in HIPAA regulations and computer proficiency, consistently enhancing patient satisfaction and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Appointment Scheduling Specialist
Texas Health Physician Group Heart & Vascular
10.2024 - Current
- Delivers care to patients utilizing the Appointment Scheduling Specialist Process.
- Schedules all inpatient and outpatient surgery and medical procedures, test, and studies by the physician.
- Responsible for answering phone calls and scheduling patient appointments, conducting patient pre-certification to ensure coverage for appointments and medical care, scheduling tests, procedures, and referral appointments.
- Communication with patients regarding appointments and instruction for procedures and tests and may collect fees such as co-pays/coinsurance, gathers insurance information and patient personal data.
- Demonstrates positive professional customer service in all patient, staff, and visitor contacts, and performs other duties as assigned
Medical Front Desk Team Lead
Texas Health Physician Group Heart & Vascular
06.2023 - 10.2024
- Delivers care to patients utilizing the Medical Office Lead Process
- Manages clinic staff on day-to-day operation .
- Assists in identifying and providing guidance in resolving operational issues.
- Efficiently directs flow throughout the clinic.
- Coordinates general front office activities including, but not limited to registration TOS collections, verification of benefits, appointment scheduling, daily billing, daily reconciliations and other related duties,
- Assists the Practice Manager with ensuring appropriate staffing coverage at all times, new hire reoccurring training processes, and with facilitating training of new hires and other training initiatives.
- Provides direction and support to clinical staff as requested.
Admissions Specialist
Texas Health Presbyterian Rockwall
10.2019 - 06.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Front Office Lead
ICU & Respiratory Disease Consultant
01.2004 - 04.2018
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Education
High School Diploma -
James Madison High School
Dallas, Tx05-2022
Skills
- Patient Confidentially
- Staff Training and Development
- Office Management
- Positive Attitude
- Multitasking and Organization
- HIPPA Regulations
- Computer Skills
- Phone and Email Etiqutte
Certification
- CHAA Certification
Timeline
Appointment Scheduling Specialist
Texas Health Physician Group Heart & Vascular
10.2024 - Current
Medical Front Desk Team Lead
Texas Health Physician Group Heart & Vascular
06.2023 - 10.2024
Admissions Specialist
Texas Health Presbyterian Rockwall
10.2019 - 06.2023
Front Office Lead
ICU & Respiratory Disease Consultant
01.2004 - 04.2018
- CHAA Certification
High School Diploma -
James Madison High School
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