Kimberly Wallace
Springfield
Summary
Experienced with handling variety of customer inquiries and concerns, ensuring high satisfaction rates. Utilizes effective communication and problem-solving skills to address and resolve issues promptly. Knowledge of customer relationship management and adept at fostering positive client interactions.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor
WesBanco
09.2022 - Current
- Processed customer transactions efficiently, ensuring accuracy and adherence to banking regulations.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Perform opening, closing and other branch duties such as vault balancing, completing and retaining logs, checking daily teller over/short reports, ordering cash and maintaining the ATM.
Front End Supervisor
Rural King
12.2020 - 09.2022
- Supervised daily front-end operations to ensure smooth customer service experiences.
- Trained and mentored team members on effective cash handling practices.
- Completed scheduling for the front end employees.
- Ordered cash and maintained vault supply for the store.
Shift Supervisor
Tim Hortons
08.2019 - 10.2020
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored team members on efficient workflow practices and equipment usage.
- Assisted in putting together cash deposits.
Education
High School diploma -
Greenon High School
Springfield, OH05-2015
Skills
- Customer service
- Money handling
- Branch operations
- Account openings
- Problem-solving
Timeline
Customer Service Advisor
WesBanco
09.2022 - Current
Front End Supervisor
Rural King
12.2020 - 09.2022
Shift Supervisor
Tim Hortons
08.2019 - 10.2020
High School diploma -
Greenon High School