Kimberly Waller

- developed relations with office leadership, providers and staff

- main point of contact (liaison) for the multiple offices within my market, with responding to all correspondence

- developed all workflow processes with the support staff within my offices

- meet and composed the agenda with providers and leadership (CEO, CFO, VP) of organizations to discuss quality metrics on a monthly cadence

- build monthly reporting packages for each provider based on claims, with the goal of showing actionable data to reduce patient cost

- worked daily in spreadsheets on company platform to develop any projected claims percentages month over month

- lead Medical assistant along with Patient Care Coordinating and HEIDS quality provider Rep for a high volume multiple provider clinic

-handled all clinic staff administrative issues at my level and escalated any issues if need be

- helped with the hiring process and onboarding, along with trained all new hires

-point of contact for all day to day operations for multiple Medicare Advantage incentive plans ( Conviva, United health care, Humana)

- ensured the office was compliant with HEIDS, MRA coding and mediations adherence for all incentive programs

- point of contact and worked closely with two ACO (accountable care orginzation) Orange Care Group for traditional Medicare members and Aledade for Fl blue members, main goal with these companies were to make sure the office stayed complaint with quality to gain share savings

-performed chart auditing daily, while making focus on all high risk patients and updated each patients chart to reflect any missing measures

-communicated with patients to ensure quality of care, and developing care plans using chronic care management program

-reviewed inventory levels on a monthly basis to keep pharmaceuticals and other office supply well-stocked . Kept office order at a low cost

-patient outreach daily while maintaining a very high compliance rate with each patient contact

- scheduled evaluations and procedures for patients daily

-handled all clinical itt issues with remote in house itt team