Summary
Overview
Work History
Education
Skills
Professional references
Timeline
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Kimberly Ward

Kimberly Ward

Lansing,MI

Summary

Meticulous Data Entry Specialist bringing 10+ years of accurate data entry and account maintenance to fulfill the many roles. Efficient and detail-oriented with demonstrated success in client satisfaction and retention. Proficient administrative professional experienced in data entry, document management, and file preparation. Top-notch communicator with good time management and problem-resolution skills. Ready to help the team achieve company goals. Expertise in microsoft. Hardworking and passionate job seeker with strong organizational skills eager to secure a life long career. Ready to help the team achieve company goals.

Overview

8
8
years of professional experience

Work History

Drone Event Coordinator

Seiler Geospatial
06.2024 - Current
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations for 28 events per six months.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Streamlined registration processes for increased efficiency and reduced waiting times for up to 100 clients per event.

Autodesk Order Processor

Seiler Geospatial
02.2024 - 06.2024
  • Enhanced customer satisfaction by ensuring accurate and timely order fulfillment for up to 30 orders per day
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Maintained high level of accuracy while entering orders in system, ensuring proper billing and shipping information.
  • Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
  • Managed multiple priorities effectively, leading to increased productivity within the order processing department.
  • Contributed to process improvement initiatives by identifying areas for potential enhancements within order processing department.
  • Developed and implemented strategies to increase efficiency in order processing.

Administrative Assist. / Customer Care / Invoicing

Seiler Geospatial
10.2020 - 02.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships for up to 70 emails/calls per shift
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Assisted with RMA's, issuing credit on customers accounts, collections department, commissions, etc.
  • Maintained a phone line that was strictly for customer concerns. Addressed all of the client's concerns with the utmost urgency and ensured client's satisfaction.

Blight Department

MSHDA - State of Michigan
02.2020 - 10.2020
  • Review and audit documents including but not limited to deeds, receipts, inspections, surveys, reports etc. and ensure all paperwork is holding the correct and accurate information to move forward in the process.
  • Underwriting- Review property file in its entirety. Review invoices, asbestos related documentations including lab results, NVLAP certs, etc. inspection results, pre/post demo photographs.
  • Audit file to confirm that state regulation forms are completed and present for up to 10 files per day
  • Compare results and manifests to ensure the material was disposed of properly and legally. If the file is missing information or certain documents are not present, Contacted the partners and request and obtain information
  • Maintain an average to above average workload frequently.

Order Entry Specialist/Customer Service

USAI Lighting
02.2016 - 09.2019
  • Assisted the department manager in all aspects of the department very closely, The team worked together as a direct team to uphold the mass amount of workflow for manufacturing.
  • Reported directly to the Senior Vice President, Frank Di Lauro. Worked closely with the Engineering Vice President, Frank Cogliano. Worked closely with the Senior Vice President of Sales, Sean Gaydos. All communication were always professional and a priority to ensure all and any needs are met for the vice presidents to create a steady workflow for all other employees and ensure that all supply and demands are being met accordingly.
  • Optimized internal databases for quicker access to relevant information during the order entry process.
  • Handled complex or problematic orders with care, working closely with other departments to find satisfactory resolutions that met both company interests and client needs simultaneously.
  • Work with the quotes/sales team to ensure proper commission rates are expressed confirmed and process commissions corrections, changes or new orders - training co-workers on product knowledge and pricing
  • Enhanced order accuracy by meticulously reviewing and entering customer data into the system.
  • Assisted clients in understanding their available options and helped them select the right service plans for their needs.
  • Played a key role in achieving departmental goals by consistently meeting individual performance metrics, contributing to overall success in delivering exceptional customer service.
  • Streamlined order processing time by efficiently organizing and prioritizing workload which consisted of upwards to 100 emails, 50 orders, 5-10 phone calls, 500k-1Mil worth of orders per shift.

Education

Some College (No Degree) - Business Marketing

Dutchess Community College
Poughkeepsie, NY

Some College (No Degree) - Elementary School Teaching

Dutchess Community College
Poughkeepsie, NY

Skills

  • Invoice Processing
  • Accounts payable
  • Documentation Review
  • Critical thinking abilities
  • Teamwork and Collaboration
  • Account Analysis
  • Expense Tracking
  • ERP systems proficiency
  • Purchase Order Management
  • Data Entry Speed & accuracy
  • Project Management
  • Time Management
  • Microsoft, Adobe, MAPPS, MATT, Netsuite, Visual, Intuit, Converge, Salesforce, Constant Contact, Web based, and more

Professional references

Mark Tenhove - Seiler Geospatial 

     - Sales representative

     - 517-282-6583

Ted Muns - Seiler Geospatial

     - Strategic Account Manager

     - 419-262-3539

Roxanne Eaton - MSHDA, State of Michigan

     -Blight Dept. Manager

     - 517-202-5207

Debbie Plock - USAI Lighting

     - Order Entry Manager

     - 845-772-2983

Timeline

Drone Event Coordinator

Seiler Geospatial
06.2024 - Current

Autodesk Order Processor

Seiler Geospatial
02.2024 - 06.2024

Administrative Assist. / Customer Care / Invoicing

Seiler Geospatial
10.2020 - 02.2024

Blight Department

MSHDA - State of Michigan
02.2020 - 10.2020

Order Entry Specialist/Customer Service

USAI Lighting
02.2016 - 09.2019

Some College (No Degree) - Business Marketing

Dutchess Community College

Some College (No Degree) - Elementary School Teaching

Dutchess Community College

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Kimberly Ward