Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Washington

St. Petersburg,FL

Summary

  • Many reviews with mermaids and sneakies about my customer service and my professionalism and etc etc have attached a few to the resume.
  • I am a shift Builder once I've served the customer they will come back along with their friends and they will leave reviews.
  • I work extremely well with my coworkers.
  • I make sure I focus completely on customers and the bar and I don't think it's professional to be at behind your bar with a phone in your hand.
  • I am old school and I believe there is no such thing as a bartender not having anything to do, if it's not busy then you need to clean and maintain bar.
  • Whenever I get a bartending job I do make it a point to get my responsible vendor licenses renewed.
  • As I currently work for myself my hours are extremely flexible and I'm the one you'd want to call if you need a shift covered.
  • I have bartended from here to Key West for 30 years it is my passion.

Overview

8
8
years of professional experience

Work History

Doordash, Uber Eats, Spark Delivery Service

Self
Saint Petersburg , FL
01.2021 - Current
  • Assisted in unloading goods at customer premises when necessary.
  • Utilized navigation systems to locate addresses for deliveries.
  • Maintained Constant Contact via text from beginning to end, per each delivery.
  • Extraordinary Customer service. Above and beyond.

Bartender

Sneakys Sports bar-and-grill
Largo, Florida
03.2022 - 12.2023
  • Attended regular training sessions to stay updated on new products or trends.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Performed opening and closing duties including restocking supplies.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Resolved customer complaints in a professional manner.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Provided drink suggestions to customers based on their preferences.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Stocked ice bins and coolers as needed throughout shift.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Cleansed glasses with sanitizing solution after each use.
  • Greeted customers and provided excellent customer service.
  • Processed payments accurately and efficiently with POS system.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Assisted in setting up the bar for service shift.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Developed good working relationships with fellow employees through effective communication.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Collected and organized daily till totals and tips.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Balanced daily registers and generated sales reports for management.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Poured wine, beer and cocktails for patrons.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Greeted frequent visitors by name and explained new promotions.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Have numerous and exceptional reviews (Provided a few, Past 2 jobs).

Bartender

Mermaids Gentleman's Club
Saint Pete Beach , Florida
09.2016 - 03.2020
  • Attended regular training sessions to stay updated on new products or trends.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Performed opening and closing duties including restocking supplies.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Resolved customer complaints in a professional manner.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Provided drink suggestions to customers based on their preferences.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Stocked ice bins and coolers as needed throughout shift.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Processed payments accurately and efficiently with POS system.
  • Greeted customers and provided excellent customer service.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.

Education

Some College (No Degree) - Business Administration And Management

Tampa Community College
Tampa, FL

Skills

Experienced, flexible, excellent customer service, extremely passionate, bartending is my passion, and I work well with others, anything less would be unprofessional

Timeline

Bartender

Sneakys Sports bar-and-grill
03.2022 - 12.2023

Doordash, Uber Eats, Spark Delivery Service

Self
01.2021 - Current

Bartender

Mermaids Gentleman's Club
09.2016 - 03.2020

Some College (No Degree) - Business Administration And Management

Tampa Community College

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Kimberly Washington