Summary
Overview
Work History
Education
Skills
Timeline
Personal Information
Recognition
Generic
Kimberly Watson

Kimberly Watson

Washington,DC

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

24
24
years of professional experience

Work History

Assistant Manager/Optician

For Eyes Optometrist
10.2023 - Current
  • Assisted customers in selecting appropriate eyewear based on prescription, lifestyle, and fashion preferences
  • Utilized advanced diagnostic equipment to measure and record accurate lens specifications for optimal vision correction
  • Provided personalized recommendations for lens materials, coatings, and frame styles to enhance comfort and functionality
  • Performed precise frame adjustments, repairs, and fittings to ensure proper alignment and comfortable wear
  • Managed inventory levels by monitoring stock levels of frames, lenses, contact lenses, solutions ensuring availability of popular brands/styles
  • Answering and receiving multi phone calls
  • Trained and mentored staff on customer service best practices and product knowledge.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Debt Collector/ Customer Service

Nationwide Credit Corp
03.2020 - 09.2023
  • Managing collection reports on delinquent customer account balances, communicate with consumers regarding account balances via telephone or written correspondence, ensuring compliance with all federal and state regulations as it pertains to collections, research and resolve discrepancies.
  • Negotiated payment arrangements with clients, ensuring compliance with company policies and regulations.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.

Retail Sales/ Travel Agent/Call Center Rep

AAA Alexandria
05.2016 - 01.2021
  • Sales, processing new memberships, insurance referrals, plan domestic travel vacations and car rentals, answering incoming calls, resolve customer issues.
  • Travel agent for Marriott, Hilton and Disney.
  • Developed customized travel itineraries based on client preferences and budget constraints.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Resolve customer balances through oral and written communication in accounts receivable for membership payments and travel payments
  • Maximized sales potential through effective use of retail space planning tools catering to specific demographics.
  • Enhanced spa revenue through upselling additional services and retail products during consultations.

Estee Lauder Counter Manager

Macy's
06.2012 - 02.2016
  • Communicate upcoming in store events and promotions with all counter staff.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly, boosting overall department performance.
  • Keep everyone informed of prior events and daily priorities.
  • Assign individual counter maintenance duties.
  • Achieve overall retails sales and event goals and ensure all team members are achieving Estee Lauder daily goals.
  • Led team in achieving sales targets through effective product knowledge training and customer engagement strategies.
  • Motivate counter staff to meet daily sales goals and review specific goals for focus products

Customer Service Representative/Accounts Receivable

ACCESS WORLDWIDE COMMUNICATION
09.2005 - 02.2011
  • Calling AT&T business customers to collect payments for and internet customers, account receivable and account manager for business accounts.
  • Offer payment plans or settlements.
  • Upgrade or downgrade services.
  • Win back customers that leaved AT&T

Front Desk Agent

Country Inn and Suites By Radisson
08.2001 - 07.2005
  • Resolved guest complaints to ensure high levels of satisfaction.
  • Anticipated needs and responded promptly to all guests, regardless of time or workload.
  • Maintained positive relations with guests at all times.
  • Acquired complete knowledge of hotel services, hours, rates, and promotions.
  • Monitored daily house count and expected arrivals and departures.
  • Secured cash bank consistently throughout shifts.
  • Processed guest check-ins and verified registration details accurately.
  • Managed overbooked situations effectively while recording wake-up call requests.

Education

High school diploma -

Albert Einstein High School
Kensington, MD
6 1994

Skills

  • Sales
  • Retail Sales
  • Account Management
  • Call center
  • Telesales
  • Team leadership
  • Staff supervision
  • Staff training and development
  • Inside Sales
  • Customer Service
  • Money handling

Timeline

Assistant Manager/Optician

For Eyes Optometrist
10.2023 - Current

Debt Collector/ Customer Service

Nationwide Credit Corp
03.2020 - 09.2023

Retail Sales/ Travel Agent/Call Center Rep

AAA Alexandria
05.2016 - 01.2021

Estee Lauder Counter Manager

Macy's
06.2012 - 02.2016

Customer Service Representative/Accounts Receivable

ACCESS WORLDWIDE COMMUNICATION
09.2005 - 02.2011

Front Desk Agent

Country Inn and Suites By Radisson
08.2001 - 07.2005

High school diploma -

Albert Einstein High School

Personal Information

Recognition

I received numerous awards for my customer service skills and meeting all my sales goals for the months. 

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