Kimberly Watts
Clarkesville,United States
Summary
Professional with strong background in loan management, skilled in financial analysis, risk assessment, and client relations. Proven ability to lead teams and adapt to changing priorities, ensuring consistent delivery of results. Known for reliability, strategic thinking, and effective communication. Adept at leveraging collaboration and problem-solving to achieve organizational goals
Overview
17
17
years of professional experience
Work History
Real Estate Department Loan Manager
1st Franklin Financial Corporation
02.2019 - 02.2025
- As the Real Estate Loan Manager, I was responsible for overseeing the daily operations of the department and managing a diverse array of tasks, which included the compilation and maintenance of reports, spreadsheets, and correspondence. I provided necessary training and guidance to the team in response to any changes.
- My responsibilities encompassed a variety of clerical functions, leveraging my understanding of 1FFC's systems and policy/procedure manuals. This included reviewing escrow analysis statements for discrepancies, preparing work orders for system modifications, managing accounts related to collateral held, and addressing branch inquiries regarding the completion of real estate applications, which involved verifying the accuracy of forms for early disclosures and closings.
- I served as a liaison between the Branch, Home office, Executives, Regional Operations Directors, customers, and service providers, providing support and assistance when needed.
- Additionally, I contributed to the development of the company's latest loan servicing software (NLS) for real estate accounts. This role involved developing, testing, training, and documenting the processes and procedures essential for both departmental and branch-level operations.
Senior Real Estate Services Loan Support
1st Franklin Financial Corporation
01.2014 - 02.2019
- As a Senior Real Estate Services Loan Support, I was responsible for compiling, maintaining, and preparing reports, spreadsheets, and correspondences with high accuracy and attention to detail
- With a deep understanding of the company's system and policies, I efficiently perform a wide range of clerical duties to support the Real Estate department
- My strong communication skills enable me to maintain effective relationships with various colleagues, including branch and home office employees, executives, regional operations directors, customers, and service providers
Field Training Specialist
1st Franklin Financial Corporation
06.2011 - 01.2014
- As a Field Training Specialist, I effectively delivered on-site and home office training to employees, designing and teaching comprehensive classes that aligned with the company's Core Values and Strategic Goals
- I also contributed to the development of New Employee Orientation manuals, writing procedures and exercises, and worked closely with field trainers to ensure successful training outcomes
- Additionally, I assisted in the creation and testing of procedures for new products or changes, providing valuable support to employees' personal development and company growth
System Support Analyst - IT
1st Franklin Financial Corporation
07.2008 - 06.2011
- As a System Support Analyst, I played a critical role in resolving issues and providing assistance to branch employees, executives, regional operations directors, and Home Office employees, ensuring seamless daily processing
- I created and maintained help screens on 1st Franklin's Computer System, performed file maintenance and data verification, and stayed up-to-date on consumer finance laws and regulations
- Additionally, I worked closely with the Operations Support and Compliance Departments to ensure system compliance with company policy and procedures, supported new product development, and compiled reports, spreadsheets, and queues, demonstrating my versatility in performing a wide range of clerical duties
Customer Service Rep
1st Franklin Financial Corporation
04.2008 - 07.2008
- As a Customer Service Representative, I was the first point of contact for customers, responsible for daily solicitation, cash handling, and processing of loan and sales finance applications
- I also maintained accurate records, completed loan documents, and performed various clerical tasks
- Additionally, I assisted in resolving delinquencies and addressed customer inquiries, ensuring timely and efficient service to meet the needs of our valued customers
Education
Associate of Science - AS - Accounting and Finance
North Georgia Technical College
06.2011
Certificate - Banking and Financial Support Services
North Georgia Technical College
09.2010
Certificate - SAFE Comprehensive Financing Residential Real Estate
ProEducate
09.2023
Effective Personnel Management - Personnel Management
1ST Franklin Financial
10.2019
Certificate - E-Learning Instructional Design
ASTD
01.2013
Skills
- Organization Skills
- NLS
- Loan servicing
- Documentation review
- Document review
- Escrow management
- Customer service
- Problem-solving
- Microsoft office
- Real estate knowledge
- Leadership skills
- Excellent communication
- Multitasking Abilities
Timeline
Real Estate Department Loan Manager
1st Franklin Financial Corporation
02.2019 - 02.2025
Senior Real Estate Services Loan Support
1st Franklin Financial Corporation
01.2014 - 02.2019
Field Training Specialist
1st Franklin Financial Corporation
06.2011 - 01.2014
System Support Analyst - IT
1st Franklin Financial Corporation
07.2008 - 06.2011
Customer Service Rep
1st Franklin Financial Corporation
04.2008 - 07.2008
Certificate - Banking and Financial Support Services
North Georgia Technical College
Certificate - SAFE Comprehensive Financing Residential Real Estate
ProEducate
Effective Personnel Management - Personnel Management
1ST Franklin Financial
Certificate - E-Learning Instructional Design
ASTD
Associate of Science - AS - Accounting and Finance
North Georgia Technical College
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