KIMBERLY WATTS
Philadelphia,PA
Summary
Dynamic telecommunications operator with expertise in call management and emergency response at Crozier Chester Medical Center. Proven ability to enhance communication flow and maintain confidentiality while delivering exceptional customer service. Skilled in database management and adept at facilitating efficient operations, ensuring timely support for staff and patients alike.
Overview
8
8
years of professional experience
Work History
Telecommunications Operator
Crozier Chester Medical Ctr
Upland, PA
09.2021 - 05.2025
- Answer and transfer calls at Crozer for Taylor, Springfield, and Delaware County hospitals. Page overhead emergency codesand other inhouse pages as needed.
- Supplied general information to callers in accordance with departmental confidentiality policies.
- Used computerized patient (Alink-up screen)and departmental database to expedite calls to appropriate areas for required information and contact with loved ones and staff.
- Facilitate regular code reviews to maintain standards.
Front Desk Receptionist
Michael Page @ Brixmor Property Group
Conshohocken, PA
10.2019 - 01.2020
- Answered company phone with courteous and helpful demeanor. Ensuring smooth communication flow.
- Deliver courteous support to tenants, customers, and employees promptly.
- Maintained and stocked front office, conference rooms, and all front desk items.
- Channel tenant concerns to designated staff.
Administrative Assistant
Office Team @ Acelero Learning
Philadelphia, PA
05.2019 - 09.2019
- Prepared regular reports to track daily attendance and absences for the 2nd and 3rd floors.
- Ensured privacy of sensitive records through diligent filing and faxing processes.
- Documented case notes to determine necessity of home visits.
Rental Assistant
Gray Manor Apartments
Philadelphia, PA
09.2018 - 01.2019
- Managed, reviewed, and documented messages for all office calls.
- Educated new applicants on residency criteria and application procedures.
Oversaw data entry for new applicants, ensuring accurate and current waitlist information. - Maintained and updated files for government-assisted residents and vendor invoices.
Scheduled office appointments for interviews, lease signings, and move-ins/outs. - Handle and coordinate receipt of all office and resident mail and packages.
- Facilitate monthly rent collection, receipt processing, and posting to resident accounts.
- Skilled in engaging with all company personnel and addressing supplementary responsibilities as required.
Administrative Assistant
Ameri-Source Bergen
Chesterbrook, PA
09.2017 - 05.2018
- Coordinated with corporate AP for vendor onboarding and management of vendor-related inquiries.
- Coordinated entry of state and local tax codes along with account registration forms to designated taxing jurisdictions
- Coordinated vendor interactions to address invoice issues, focusing on securing W-9 forms.
- Monitored all incoming and outgoing mail, ensuring distribution to appropriate persons or departments. Supplied support to HR and AP departments when necessary.
Skills
- Microsoft Office
- Data entry
- Report generation
- Database management
- Document preparation
- Customer service
- Call management
- Emergency response
- Switchboard operation
- Call routing
- Time management
- Record keeping
- Confidentiality policies
- Front desk operations
- Work order completion
Timeline
Telecommunications Operator
Crozier Chester Medical Ctr
09.2021 - 05.2025
Front Desk Receptionist
Michael Page @ Brixmor Property Group
10.2019 - 01.2020
Administrative Assistant
Office Team @ Acelero Learning
05.2019 - 09.2019
Rental Assistant
Gray Manor Apartments
09.2018 - 01.2019
Administrative Assistant
Ameri-Source Bergen
09.2017 - 05.2018
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