Dedicated Front Desk Representative offering more than ten years in the hospitality industry; as well as in-depth knowledge of customer service, decision making, and inter-office relations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Night Auditor
Cooper Hotel Conference Center & Spa
03.2016 - Current
Ensure the maintenance of financial standards throughout the hotel.
Assist in emergency situations.
Edit all reports ensuring accuracy and full completion.
Investigate any anomalies found between daily reports and takings.
Post revenue checks and balances for events.
Night Auditor
Hilton Garden Inn
09.2013 - 03.2016
Ensure the maintenance of financial standards throughout the hotel.
Undertake a review of end-of-day takings against logged reports.
Edit all reports to ensure accuracy and full completion.
Investigate any anomalies found between daily reports and takings.
Ensure the accurate completion of systems and processes.
Assist in emergency situations.
Secure hotel property and conduct room inspections.
Education
Associate of Arts - Human Services Management Business Communications, Human Services
University of Phoenix
Dallas, TX
05-2012
Skills
Windows, Word, Excel, Power Point
Billings, sales
Customer Service Management
Document Processing
Certification
CPR Certification 2014-06
Timeline
Night Auditor
Cooper Hotel Conference Center & Spa
03.2016 - Current
Night Auditor
Hilton Garden Inn
09.2013 - 03.2016
Associate of Arts - Human Services Management Business Communications, Human Services