Kimberly Wauer
Muskegon
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist
Babbitts
07.2020 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
Store Manager
The Cash Store
03.2010 - 07.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
Receptionist
JCPenney Salon
10.2004 - 03.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Associate of Applied Science - Business Administration And Management
Baker College
Muskegon, MI06.2008
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Call center experience
- Telephone Etiquette
- Data Entry
- Report Generation
- Computer Proficiency
- Active Listening
- Professional telephone demeanor
- Follow-up skills
- Clerical Support
- Prioritization
- Documentation
- Live chat support
- Paperwork Processing
- Data Collection
- Call Center Operations
- Appointment Scheduling
- Multi-line phone talent
Timeline
Customer Service Specialist
Babbitts
07.2020 - Current
Store Manager
The Cash Store
03.2010 - 07.2020
Receptionist
JCPenney Salon
10.2004 - 03.2009
Associate of Applied Science - Business Administration And Management
Baker College
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