Hi, I’m
Kimberly Webb
Ingram,TX
Summary
Energetic and hard working individual looking for an employer who will utilize my skills. Compassionate, diligent, and ethical team player with exceptional time management skills ready to be an asset to any company.
Overview
9
years of professional experience
Work History
Farmers Insurance CompanyKerrville , Tecas
Agency Staff
09.2021 - 04.2022
Job overview
- • Communicate with clients via phone, email, text, face to face.
- Receive and process payments.
- Analyze, clarify and resolve intermediate policy and account related questions.
- Reviews problems and communicates with appropriate personnel to obtain information when necessary.
- Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge.
- Stays current with relevant product(s)
- Performs other duties as assigned.
- Meets individual performance, metrics and goals.
- Identifies and suggests innovative process changes to support business practices.
- Intermediate billing, underwriting guidelines and policy processing.
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Maintained high standards of customer service by building relationships with clients.
- Explained advantages, features and disadvantages of various policies.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Upsold additional products and services after identifying customer needs and requirements.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Finalized sales and collected necessary deposits.
James Avery Artisan JewelryKerrville, TX
Distribution Sorter Operator
06.2019 - 09.2021
Job overview
- Received and processed both written and verbal instructions, prints and work orders.
- Inspects/assesses distribution sorter at start of shift, batch change, and end of day communicates condition with management.
- Utilizes GBI/ JA Apex dashboard to understand current condition of sorter, and order status: and effectively monitor sorter and conveyor throughout and periodically report data to management and/or performs data entry.
- Performs Inbound/Outbound inventory transactions in Oracle.
- Communicates with Internal Departments
- Manifest shipments to James Avery retail stores, customers, or suppliers using UPS, WorldShip, or similar manifest programs.
- Maintains highest degree of accuracy and have strong attention to detail.
- Completed work according to schedule and helped struggling team members.
- Uncovered and resolved errors with minimal oversight.
- Picked orders, scanned products and packed boxes.
- Processed and restocked returns.
- Consistently demonstrates strong written and verbal communication skills.
- Strong attention to detail and high degree of organizational skills.
- Multitask in a fast-pace environment. Builds and maintains effective relationships with internal and external stakeholders.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
James Avery Artisan JewelryKerrville, TX
Sales Team Leader
11.2017 - 06.2019
Job overview
- Assume lead role in absence of other leadership team members.
- Builds and maintains effective relationships with internal and external stakeholders.
- Collaborates with team, both departmental and with cross functional teams to build positive working relationships and establish high level of trust and credibility throughout the organization.
- Assist in other areas as assigned by supervisor.
- Resolves guest issues effectively.
- Perform leadership responsibilities for store opening and closing duties.
- Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales. Coordinates regular associate training and/or seasonal associate training. Delegates assignments to Associates.
- Assists in annual inventory process; ensures the process is conducted in compliance with established processes and guidelines. Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, while following company procedures. Notifys appropriate retail and corporate when inventory issues are discovered.
- Participates and assists in conducting regularly scheduled store meetings.
- Implements plans to effectively participate in company special events and/or promotions.
- Develops and conducts team building activities.
- Prepare and review supply order from the JAC warehouse, prepare orders for other items through the applicable purchasing channels.
BuckleSan Antonio, TX
Management Trainee
11.2014 - 07.2017
Job overview
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Shouldered management responsibilities during absence of manager.
- Constant education through videos, pieces and weekly checklists to ensure all information is relayed to the team
- Perform all opening and closing duties.
- Consistent running of the floor during peak times assuring all guests are being helped and all loss prevention situations are being monitored.
- Balancing of tills, making deposits, cleaning of the store and preparation for following day.
- Daily setup for team mates including assigning tasks, and projects to be completed within allotted times.
- Explained services and products to customers in friendly and engaging way.
- Aligned team actions with company policies and industry standards.
- Collaborated in professional team to solve workflow issues.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Maximized resource utilization during [Type] projects to uphold strict budget targets.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
James Avery Artisan JewelryKerrville, TX
Sales Associate - Seasonal
11.2013 - 02.2014
Job overview
- Maintained a professional demeanor at all times while assisting customers with their jewelry needs.
- Responsible for all transactions with a check and balance report of register upon completion of shift.
- Worked as a team member to provide the highest level of service to customers.
- Maintained friendly and professional customer interactions.
- Shared product knowledge with customers while making personal recommendations
- Demonstrated that customers come first by serving them with a sense of urgency
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Huffington Law Office & Legal Registered AgentKerrville, TX
Receptionist - Part Time Summer
06.2013 - 08.2013
Job overview
- Operated multi phone system while responsible for all correspondence.
- Maintains clean and neat waiting room for customers.
- Scheduled and confirmed appointments with clients and other personnel.
- Compile information into case file and prepare spreadsheets for easy reference.
- Work with accounting department regarding billing and payments for clients.
- Assisted agent in pulling, filing and copying all documents needed.
Education
Angelo State UniversitySan Angelo, TX
from Nursing Science
Quest CollegeSan Antonio, TX
CNA
Harper High SchoolHarper, TX
High School Diploma
Skills
Inventory ControlSafety and compliancePoint of Sale KnowledgeAccurate Money HandlingCustomer serviceComputer proficiencyFlexible & AdaptableLeadershipMulti-Line Phone SystemsSupply orderingVerbal and written communication skillsDocument filingEfficient multi-taskerConflict ResolutionAbility to coach team and give feedbackEfficient and reliable team playerOrganization and Time management
Data Entry
Attention to Detail
Problem-Solving
Decision-Making
Teamwork and Collaboration
Organization and Time Management
Planning and Coordination
Excellent Communication
Quotes and sales
Product and service knowledge
Staff education and training
Product knowledge
Order fulfillment
Creative problem solving
Key holder experience
Complaint resolution
Teambuilding
Timeline
Agency Staff
Farmers Insurance Company
09.2021 - 04.2022
Distribution Sorter Operator
James Avery Artisan Jewelry
06.2019 - 09.2021
Sales Team Leader
James Avery Artisan Jewelry
11.2017 - 06.2019
Management Trainee
Buckle
11.2014 - 07.2017
Sales Associate - Seasonal
James Avery Artisan Jewelry
11.2013 - 02.2014
Receptionist - Part Time Summer
Huffington Law Office & Legal Registered Agent
06.2013 - 08.2013
Angelo State University
from Nursing Science
Quest College
CNA
Harper High School
High School Diploma