Kimberly Weikle
Somerset,TX
Summary
Experienced professional with 14+ years in Service Industry, Office management, and Dispatch operations. Skilled in critical thinking, time management, and communication, with a proven ability to exceed expectations and drive process improvements. Strong leader with a collaborative approach, able to manage multiple tasks while maintaining positive relationships with clients, management, and team members.
Overview
11
11
years of professional experience
Work History
Service Coordinator, Service Dispatcher
D&H United Fueling Solutions
04.2021 - 03.2025
- Coordinated daily dispatch across regions, ensuring efficient job assignments and compliance with DOT regulations.
- Scheduled service work orders, providing updates to clients and teams regarding job status and technician location.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Managed fleet activity, fuel card assignments, vehicle maintenance, and purchase orders for operational accuracy.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Handled challenging clients, improved communication, and strengthened customer relationships.
- Streamlined dispatch procedures, mentored staff, and contributed to process improvements across teams.
- Collaborated with departments to ensure seamless workflow from dispatch to invoicing.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving billing disputes with diplomacy and professionalism.
- Executed billing tasks and recorded information in company databases.
- Assisted in the timely completion of month-end closing procedures by accurately performing credit card reconciliations within deadlines.
- Improved audit readiness by maintaining accurate records and supporting documentation for all account reconciliations.
Transport Coordinator
Holt Cat
03.2020 - 06.2020
- Maintaining purchase orders/receivers for Transport Department
- Accurately input data into the CODA, and DBS System so as to ensure payment to vendors in a timely manner
- Consistently communicate customer service issues to internal business partners
- Verify vendor account information is correct and updated as needed
- Accurately input data into the TSI System as to keep an up-to-date account of maintenance on equipment
- File and maintain invoices, driver’s logs, and other misc
- Files as needed
- Audit Shuttle Drivers HOS time and locations in Samsara system
- Purchase office supplies as needed
- Work in a safe manner at all times and adhere to all applicable safety policies; comply with all company policies, procedures and standards
- Perform other duties as assigned related to business department functions
OCS Teacher/ Gate Monitor/ Substitute Teacher
Somerset ISD
08.2015 - 03.2020
- Ensure a safe classroom environment and enforce school rules inside and outside the classroom
- Support students with assignments, supervision, and administrative tasks
- Maintain student records, communicate special needs, and assist with staff development
- Monitor traffic flow, verify student authorization, and report safety/security issues
- Operate equipment safely and follow district policies to ensure student safety
Crude Oil Dispatcher
Sem Group DBA: Roserock Midstream
08.2014 - 04.2015
- Direct calls and emails, including crude company inquiries to Roserock
- Enter data into Excel to prepare dispatch schedules and assign crude drivers to delivery/pickup locations
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Crude Oil Night Dispatcher
Dillon Transport
03.2014 - 07.2014
- Answer incoming calls and direct them appropriately
- Dispatch crude and chemical trucks to assigned locations
- Input data accurately into the McLeod System to ensure driver and Dillon Transport payment
- Complete daily reports and scan tickets into McLeod Data Imaging for billing
- Coordinate with mechanics on duty to assist drivers as needed
Education
High School Diploma -
La Vernia High School
La Vernia, TX01.1999
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Project scheduling
- Vendor engagement
- Compliance management
- Scheduling coordination
- Customer relationship development
- Human resources
- Credit Card Reconciliation
- Fuel Card Management
- Microsoft Office
- Excel
- Word
- PowerPoint
- Outlook
Equipment Program Knowledge
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Vision, S2K, and Rentalman contracting program
- Raptor System, Skyward programs used within the school district
- CODA, TSI Accounting and Contracting systems
- Qualcomm, MC Leod, DBS, Peoplenet, Samsara tracking systems
- Misc. office equipment
Activities
- Somerset Athletic Booster Club, 2017-2025
- Somerset Little League, Secretary, Concessions Manager, Coach, 2012-2018
- Somerset Youth Livestock Organization, Member at large, 2014-2018
Timeline
Service Coordinator, Service Dispatcher
D&H United Fueling Solutions
04.2021 - 03.2025
Transport Coordinator
Holt Cat
03.2020 - 06.2020
OCS Teacher/ Gate Monitor/ Substitute Teacher
Somerset ISD
08.2015 - 03.2020
Crude Oil Dispatcher
Sem Group DBA: Roserock Midstream
08.2014 - 04.2015
Crude Oil Night Dispatcher
Dillon Transport
03.2014 - 07.2014
High School Diploma -
La Vernia High School
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