Kimberly Wells
CEHR,CPC-S,CMAA
Chattanooga,TN
Summary
Authorized to work in the US for any employer. Successful at coordinating and training processes for most EHR and PMS . Skillful organizing meeting for training for both Medical and Administrative customers. Knowledgeable about writing reports, preparing applications and updating support up to tier 2 support.
Overview
13
13
years of post-secondary education
18
18
years of professional experience
Work History
Enrollment Coordinator
Kemper Health
Chattanooga, Tn
10.2018 - Current
- Proactively searches for process improvement opportunities and technologies to meet company goals.
- Facilitates design and testing of approved business solutions.
- May take lead role in projects.
- Meets with management staff to discuss problem areas within Department and assists in developing solutions to improve service.
- Drives process improvements and system enhancements by coordinating with multiple functional areas.
- Works with business units to overcome conflicts in requirements and arrive at common solution.
- Coordinates communication meetings between Information Technology and Business Units to ensure on-going communication and progress on projects as well as prioritize problems impacting Customer Service based on severity.
- Documents existing processes creates road maps and documentation for processes being developed and identifies gaps to implementation.
- Gathers and documents business and functional requirements.
- Resolves difficult service problems concerning policy applications, endorsement processing and other related customer service matters.
- Promotes positive customer relations while handling customer requests for assistance by phone, personal visit or e-mail.
- Escalates problems outside of personal expertise to other company personnel as appropriate.
- Maintains follow-up procedures for problems escalated to Help Desk for research and resolution.
- Reached out to applicants via calls, texts, emails and social media.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Worked one-on-one with clients to improve end user specifications.
- Trained business personnel in use of systems.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Provided consulting services to over 200 individuals on various career-related issues and communicated with clients to determine needs and goals
Instructor, Medical Administrative Assistant program
Academy of Allied Health Careers
Chattanooga, TN
02.2018 - Current
- Adhere to school policies and procedures.
- Follow current course outlines, objectives, and evaluation mechanisms for program.
- Prepare and deliver lecture and lab demonstrations as outlined in curriculum.
- Effectively demonstrate techniques in theory according to acceptable standards.
- Utilize various teaching styles and methods to accommodate student learning styles.
- Facilitate class discussions and motivate learning.
- Ensure student’s conceptual understanding of employability skills through demonstration and repetition.
- Directly supervise daily activities and tasks of students, using classroom management techniques.
- Provide safe, positive, supportive, and professional learning environment for students.
- Assess student skills acquisition and application of principles, theories, and critical thinking.
- Administer written and practical tests to evaluate student achievement of course objectives.
- Returning assignments to students to provide feedback and assigning final grades for all students in timely manner.
- Maintain confidentiality pursuant to policies.
- Report student grades, disciplinary infractions, classroom management issues, or strategies to improve student learning to Career Advisor.
- Advise students as it relates to school policies, satisfactory performance, etc.
- Maintain accurate attendance records, record absentee information in roster after each class meeting, and communicate attendance "concerns" to Career Advisor.
- Maintain professional appearance.
- Substitute in classes when necessary.
- Provide educational assistance to students during regularly scheduled class times or by appointments pre-approved by Career Advisor.
- Actively participate in orientations and meetings with Career Advisor as requested.
- Provide constructive input to resolve issues when they arise.
- Actively work to improve student outcomes, reduce attrition, and maintain retention.
- Assist with on-going review and development of curriculum by making recommendations concerning textbooks, learning resources, material covered, and instructional supplies.
Senior Consultant/Project Lead/Recruitment
EPM/EHR
Chattanooga, TN
04.2012 - 01.2018
- Provided training and go-live support on EPM/EHR for OB-GYN, General Surgery, Plastic Surgery,.
- Urology, Pulmonary, Cardiology, Ophthalmology, Pain Management, Orthopedics, Neurology, Neurosurgery, Rheumatology, Pediatrics, Internal Medicine and Urgent Care.
- Conducted classroom and online training on EMR, EPM and ICS workflow and functionality.
- Performed system administration and file maintenance for ERX Enrollment, User Setup, System Preferences, etc.
- Led various projects and managed workflow and gap analysis for KBM 8.1 introduction.
- Worked on 18 projects representing $200K in revenue during this period.
Claims Processor Advocate/Customer Service-contrac
Cigna Health and Insurance
Chattanooga, OK
12.2016 - 11.2017
- Member of Payer Solutions Operations pricing team;.
- Responsible for manual pricing of retailer claims and all pricing inquires or appeals from retailers and customers.
- Maintain appropriate turnaround for claims in accordance with contract provisions to ensure timely payment to contracted providers.
- Manual identification, sorting and redistribution of misdirected correspondence.
- Data entry of claims into PCRS or ECS application for auto-pricing.
- Manual pricing/handling of claims for retailers and their customers.
- Process all new claim pricing inventory in manual mailboxes for dual platform/networks.
- Pricing identification of errors and management of resolution with provider contracting/maintenance internally.
- Identifies steps necessary to process varying complexity of contracts for pricing accuracy.
- Researches, analyzes and calculates claims in accordance with provider contracts.
- Works with internal matrix partners to resolve pended claims issues.
- Utilizes SRS to route work items to matrix partners and external retailer claim administration staff.
- Follow audit protocols and workflows to ensure quality goals.
- Work in NetworX application to correct claims due to matching errors.
- Manage pended and open claim reports to ensure timely processing.
- Special pricing projects as requested by retailers.
- Partners with matrix organizations to ensure that appropriate action is taken to identify and implement high potential process improvements.
- Processed accurate credit, debit, check and cash sales transactions for more than 200 customer orders per day
Application Trainer
Catholic Health Initiative CHI Memorial Hospital
Chattanooga, TN
02.2016 - 11.2016
- Trained Practitioners, Physicians and Clinical Staff on application modules.
- Optimization in Medical Offices engaged with Meaningful Use as well as Clinical Workflow Core measures and Design, through e-learn training and clinical analyses for Allscripts Touch works and Cerner platform.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Configured hardware, devices and software to set up work stations for employees
- Removed malware, ransomware and other threats from laptops and desktop systems
- Created plans and communicated deadlines to ensure projects were completed on time
Senior Consultant
Xerox Consulting
Dearborn, MI
07.2013 - 08.2015
- Collaborated with client leadership to develop a comprehensive staffing and staff-training program to train the team on HIPAA, Meaningful Use and JCAHO guidelines and requirements.
- Trained clients' in deploying Meaningful Use certified products using CPOE, eMAR, ePrescribing,.
- Health Maintenance, Quality Measures and Patient Care Plans.
- Managed EMR/EPM implementations and upgrades using Centriq, Cerner, NextGen, MEDITECH, Allscripts and McKesson.
- Trained Practitioners, Physicians, Registered Nurses and hospital staff on application modules.
- Served as an Implementation Specialist, engaged with Meaningful Use as well as Clinical Workflow.
- Core Measures and Design, through e-learning's training and clinical analyses.
- Provided consultative support to clients' EMR/EPM systems by working with end users and clients to develop and implement improvements and upgrades.
- Ranked in the top 10 on the team and contributed to achieving and maintaining a 95% customer satisfaction rating.
- Designed and managed system workflow and process flow analysis.
- Trained end-users on new workflow resulting from the introduction of an EPM/EPR system.
- Established and maintained a training environment in a manner consistent with the overall training strategy and approach.
Implementation Specialist
Comprehensive Health Services
Reston, VA
10.2010 - 03.2012
- Built and customized NextGen EMR/EPM systems clinics at large employers throughout US and Europe.
- Worked with clients to train their workforce on several medical and preventative health programs.
- Maintained new-hire education at all clinic sites and maintained training schedule for all system upgrades.
- Trained all clinic personnel on EPM, EHR and ICS NextGen and various modules.
- Supervised and educated clinic staff on new programs and proper documentation.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
Office Coordinator
Comprehensive Health Services
Reston, VA
10.2008 - 01.2010
- Manages reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image.
- Supervises and coordinates overall administrative activities for Medical Center.
- Handled all Billing and Coding for Medical Center.
- Supervises maintenance and alteration of office areas and equipment, as well as layout, arrangement and housekeeping of office facilities.
- Negotiates purchase of office supplies and furniture, office equipment, etc., for entire staff in accordance with company purchasing policies and budgetary restrictions.
- Supervises maintenance of office equipment, including copier, fax machine, etc.
- Responsible for facilities day-to-day operations (such as distributing building access keys and back-up to security access cards, etc.).
- Participates as needed in special department projects.
- Managed 30-employee medical office, supervising workers and enhancing productivity and efficiency
Education
Bachelor of Science - Business Administration
Ashford University
01.2015 - Current
Some College (No Degree) - Certification Program
Allied Health And Career
Chattanooga, TN 03.2018 - 03.2021
Some College (No Degree) - Certification Program
Academy Allied Health And Careers
Chattanooga, TN 03.2018 - 03.2021
Skills
Elbow to Elbow Training
Most Electronic Medical Record Experise
Effective communication skills
CPOE Program Knowledge
Timeline
Enrollment Coordinator
Kemper Health
10.2018 - Current
Some College (No Degree) - Certification Program
Allied Health And Career
03.2018 - 03.2021
Some College (No Degree) - Certification Program
Academy Allied Health And Careers
03.2018 - 03.2021
Instructor, Medical Administrative Assistant program
Academy of Allied Health Careers
02.2018 - Current
Claims Processor Advocate/Customer Service-contrac
Cigna Health and Insurance
12.2016 - 11.2017
Application Trainer
Catholic Health Initiative CHI Memorial Hospital
02.2016 - 11.2016
Bachelor of Science - Business Administration
Ashford University
01.2015 - Current
Senior Consultant
Xerox Consulting
07.2013 - 08.2015
Senior Consultant/Project Lead/Recruitment
EPM/EHR
04.2012 - 01.2018
Implementation Specialist
Comprehensive Health Services
10.2010 - 03.2012
Office Coordinator
Comprehensive Health Services
10.2008 - 01.2010