Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Wells

CEHR,CPC-S,CMAA
Chattanooga,TN

Summary

Authorized to work in the US for any employer. Successful at coordinating and training processes for most EHR and PMS . Skillful organizing meeting for training for both Medical and Administrative customers. Knowledgeable about writing reports, preparing applications and updating support up to tier 2 support.

Overview

13
13
years of post-secondary education
18
18
years of professional experience

Work History

Enrollment Coordinator

Kemper Health
Chattanooga, Tn
10.2018 - Current
  • Proactively searches for process improvement opportunities and technologies to meet company goals.
  • Facilitates design and testing of approved business solutions.
  • May take lead role in projects.
  • Meets with management staff to discuss problem areas within Department and assists in developing solutions to improve service.
  • Drives process improvements and system enhancements by coordinating with multiple functional areas.
  • Works with business units to overcome conflicts in requirements and arrive at common solution.
  • Coordinates communication meetings between Information Technology and Business Units to ensure on-going communication and progress on projects as well as prioritize problems impacting Customer Service based on severity.
  • Documents existing processes creates road maps and documentation for processes being developed and identifies gaps to implementation.
  • Gathers and documents business and functional requirements.
  • Resolves difficult service problems concerning policy applications, endorsement processing and other related customer service matters.
  • Promotes positive customer relations while handling customer requests for assistance by phone, personal visit or e-mail.
  • Escalates problems outside of personal expertise to other company personnel as appropriate.
  • Maintains follow-up procedures for problems escalated to Help Desk for research and resolution.
  • Reached out to applicants via calls, texts, emails and social media.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Worked one-on-one with clients to improve end user specifications.
  • Trained business personnel in use of systems.
  • Oversaw installation of software programs and hardware systems to meet requirements.
  • Provided consulting services to over 200 individuals on various career-related issues and communicated with clients to determine needs and goals

Instructor, Medical Administrative Assistant program

Academy of Allied Health Careers
Chattanooga, TN
02.2018 - Current
  • Adhere to school policies and procedures.
  • Follow current course outlines, objectives, and evaluation mechanisms for program.
  • Prepare and deliver lecture and lab demonstrations as outlined in curriculum.
  • Effectively demonstrate techniques in theory according to acceptable standards.
  • Utilize various teaching styles and methods to accommodate student learning styles.
  • Facilitate class discussions and motivate learning.
  • Ensure student’s conceptual understanding of employability skills through demonstration and repetition.
  • Directly supervise daily activities and tasks of students, using classroom management techniques.
  • Provide safe, positive, supportive, and professional learning environment for students.
  • Assess student skills acquisition and application of principles, theories, and critical thinking.
  • Administer written and practical tests to evaluate student achievement of course objectives.
  • Returning assignments to students to provide feedback and assigning final grades for all students in timely manner.
  • Maintain confidentiality pursuant to policies.
  • Report student grades, disciplinary infractions, classroom management issues, or strategies to improve student learning to Career Advisor.
  • Advise students as it relates to school policies, satisfactory performance, etc.
  • Maintain accurate attendance records, record absentee information in roster after each class meeting, and communicate attendance "concerns" to Career Advisor.
  • Maintain professional appearance.
  • Substitute in classes when necessary.
  • Provide educational assistance to students during regularly scheduled class times or by appointments pre-approved by Career Advisor.
  • Actively participate in orientations and meetings with Career Advisor as requested.
  • Provide constructive input to resolve issues when they arise.
  • Actively work to improve student outcomes, reduce attrition, and maintain retention.
  • Assist with on-going review and development of curriculum by making recommendations concerning textbooks, learning resources, material covered, and instructional supplies.

Senior Consultant/Project Lead/Recruitment

EPM/EHR
Chattanooga, TN
04.2012 - 01.2018
  • Provided training and go-live support on EPM/EHR for OB-GYN, General Surgery, Plastic Surgery,.
  • Urology, Pulmonary, Cardiology, Ophthalmology, Pain Management, Orthopedics, Neurology, Neurosurgery, Rheumatology, Pediatrics, Internal Medicine and Urgent Care.
  • Conducted classroom and online training on EMR, EPM and ICS workflow and functionality.
  • Performed system administration and file maintenance for ERX Enrollment, User Setup, System Preferences, etc.
  • Led various projects and managed workflow and gap analysis for KBM 8.1 introduction.
  • Worked on 18 projects representing $200K in revenue during this period.

Claims Processor Advocate/Customer Service-contrac

Cigna Health and Insurance
Chattanooga, OK
12.2016 - 11.2017
  • Member of Payer Solutions Operations pricing team;.
  • Responsible for manual pricing of retailer claims and all pricing inquires or appeals from retailers and customers.
  • Maintain appropriate turnaround for claims in accordance with contract provisions to ensure timely payment to contracted providers.
  • Manual identification, sorting and redistribution of misdirected correspondence.
  • Data entry of claims into PCRS or ECS application for auto-pricing.
  • Manual pricing/handling of claims for retailers and their customers.
  • Process all new claim pricing inventory in manual mailboxes for dual platform/networks.
  • Pricing identification of errors and management of resolution with provider contracting/maintenance internally.
  • Identifies steps necessary to process varying complexity of contracts for pricing accuracy.
  • Researches, analyzes and calculates claims in accordance with provider contracts.
  • Works with internal matrix partners to resolve pended claims issues.
  • Utilizes SRS to route work items to matrix partners and external retailer claim administration staff.
  • Follow audit protocols and workflows to ensure quality goals.
  • Work in NetworX application to correct claims due to matching errors.
  • Manage pended and open claim reports to ensure timely processing.
  • Special pricing projects as requested by retailers.
  • Partners with matrix organizations to ensure that appropriate action is taken to identify and implement high potential process improvements.
  • Processed accurate credit, debit, check and cash sales transactions for more than 200 customer orders per day

Application Trainer

Catholic Health Initiative CHI Memorial Hospital
Chattanooga, TN
02.2016 - 11.2016
  • Trained Practitioners, Physicians and Clinical Staff on application modules.
  • Optimization in Medical Offices engaged with Meaningful Use as well as Clinical Workflow Core measures and Design, through e-learn training and clinical analyses for Allscripts Touch works and Cerner platform.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
  • Configured hardware, devices and software to set up work stations for employees
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Created plans and communicated deadlines to ensure projects were completed on time

Senior Consultant

Xerox Consulting
Dearborn, MI
07.2013 - 08.2015
  • Collaborated with client leadership to develop a comprehensive staffing and staff-training program to train the team on HIPAA, Meaningful Use and JCAHO guidelines and requirements.
  • Trained clients' in deploying Meaningful Use certified products using CPOE, eMAR, ePrescribing,.
  • Health Maintenance, Quality Measures and Patient Care Plans.
  • Managed EMR/EPM implementations and upgrades using Centriq, Cerner, NextGen, MEDITECH, Allscripts and McKesson.
  • Trained Practitioners, Physicians, Registered Nurses and hospital staff on application modules.
  • Served as an Implementation Specialist, engaged with Meaningful Use as well as Clinical Workflow.
  • Core Measures and Design, through e-learning's training and clinical analyses.
  • Provided consultative support to clients' EMR/EPM systems by working with end users and clients to develop and implement improvements and upgrades.
  • Ranked in the top 10 on the team and contributed to achieving and maintaining a 95% customer satisfaction rating.
  • Designed and managed system workflow and process flow analysis.
  • Trained end-users on new workflow resulting from the introduction of an EPM/EPR system.
  • Established and maintained a training environment in a manner consistent with the overall training strategy and approach.

Implementation Specialist

Comprehensive Health Services
Reston, VA
10.2010 - 03.2012
  • Built and customized NextGen EMR/EPM systems clinics at large employers throughout US and Europe.
  • Worked with clients to train their workforce on several medical and preventative health programs.
  • Maintained new-hire education at all clinic sites and maintained training schedule for all system upgrades.
  • Trained all clinic personnel on EPM, EHR and ICS NextGen and various modules.
  • Supervised and educated clinic staff on new programs and proper documentation.
  • Retained existing clients and developed new accounts by extending high quality and efficient support service.

Office Coordinator

Comprehensive Health Services
Reston, VA
10.2008 - 01.2010
  • Manages reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image.
  • Supervises and coordinates overall administrative activities for Medical Center.
  • Handled all Billing and Coding for Medical Center.
  • Supervises maintenance and alteration of office areas and equipment, as well as layout, arrangement and housekeeping of office facilities.
  • Negotiates purchase of office supplies and furniture, office equipment, etc., for entire staff in accordance with company purchasing policies and budgetary restrictions.
  • Supervises maintenance of office equipment, including copier, fax machine, etc.
  • Responsible for facilities day-to-day operations (such as distributing building access keys and back-up to security access cards, etc.).
  • Participates as needed in special department projects.
  • Managed 30-employee medical office, supervising workers and enhancing productivity and efficiency

Education

Bachelor of Science - Business Administration

Ashford University
01.2015 - Current

Some College (No Degree) - Certification Program

Allied Health And Career
Chattanooga, TN
03.2018 - 03.2021

Some College (No Degree) - Certification Program

Academy Allied Health And Careers
Chattanooga, TN
03.2018 - 03.2021

Skills

    Elbow to Elbow Training

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Timeline

Enrollment Coordinator

Kemper Health
10.2018 - Current

Some College (No Degree) - Certification Program

Allied Health And Career
03.2018 - 03.2021

Some College (No Degree) - Certification Program

Academy Allied Health And Careers
03.2018 - 03.2021

Instructor, Medical Administrative Assistant program

Academy of Allied Health Careers
02.2018 - Current

Claims Processor Advocate/Customer Service-contrac

Cigna Health and Insurance
12.2016 - 11.2017

Application Trainer

Catholic Health Initiative CHI Memorial Hospital
02.2016 - 11.2016

Bachelor of Science - Business Administration

Ashford University
01.2015 - Current

Senior Consultant

Xerox Consulting
07.2013 - 08.2015

Senior Consultant/Project Lead/Recruitment

EPM/EHR
04.2012 - 01.2018

Implementation Specialist

Comprehensive Health Services
10.2010 - 03.2012

Office Coordinator

Comprehensive Health Services
10.2008 - 01.2010

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Kimberly WellsCEHR,CPC-S,CMAA