Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Wells

Jenison,MI

Summary

Dynamic customer service professional with a proven track record at prior employers, enhancing customer satisfaction through complex problem-solving and relationship building. Recognized for exceptional product knowledge and a commitment to team cooperation, consistently delivering outstanding service and fostering loyalty among clients. Reliable and punctual, dedicated to exceeding performance metrics.

Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.

Overview

25
25
years of professional experience

Work History

Associate

Aldi Foods
11.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Customer Service Representative

Qrate/ QVC Shopping Network
04.2023 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Instructor

Michigan College of Beauty
04.2007 - 09.2022
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.

Customer Support Specialist

Best Source Credit Union
07.2000 - 03.2006
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Conducted regular training sessions for new team members, promoting best practices in customer support operations.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Reduced call handle time, allowing for more customer inquiries to be resolved each day.

Education

Lakeland High School
White Lake, MI

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer engagement
  • Customer interaction
  • Complex Problem-solving
  • Relationship building
  • Courteous and professional
  • Product knowledge
  • Customer service orientation
  • Customer relationship management (CRM)
  • Problem-solving abilities
  • Reliable and punctual
  • Team cooperation

Timeline

Associate

Aldi Foods
11.2024 - Current

Customer Service Representative

Qrate/ QVC Shopping Network
04.2023 - 11.2024

Instructor

Michigan College of Beauty
04.2007 - 09.2022

Customer Support Specialist

Best Source Credit Union
07.2000 - 03.2006

Lakeland High School

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Kimberly Wells