Kimberly West
Summary
A highly organized and hard-working individual seeking a challenging career with a well-established organization to make use of my interpersonal skills to achieve company goals with room for career and personal growth
Overview
15
15
years of professional experience
Work History
Career Counselor
The Workplace
06.2023 - Current
- Works with program staff to conduct eligibility determinations and certify participants using program guidelines.
- Assists participants in determining the appropriate career pathway by analyzing their skills, interests, and aptitudes.
- Develops a mutually agreed upon individualized education plan to identify the participant's short-term and long-term objectives, update the plan as needed and monitor participants' progress.
- Responsible for tracking and reporting participant support services funds and training accounts to management on a monthly basis.
- Counsel participants in career planning and job search strategies while facilitating the creation of viable long-term career goals.
- Provide comprehensive case management and career counseling services to participants.
- Ensuring the integrity of data is recorded accurately, factually, and correctly reported, documented and entered into appropriate databases.
- Conducts weekly information sessions on zoom to introduce program to potential participants.
- Developed career and education plans based on individual needs.
- Serves as a liaison between academic departments and the Career Center, fostering cross-functional collaboration for student success.
Paralegal
Holler Law Firm
09.2019 - 02.2022
- Processed incoming wire and outgoing wire transactions
- Reviewed IOLTA (hold reports) and daily reports
- Received and deposit incoming deposit and short-to-close checks
- Disbursed REO, purchase, sale and refinance transactions
- Preparing tittle commitment and title policies
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
Cash Applications Specialist
United Healthcare Group
07.2016 - 02.2019
- Managed application of customer payments, including importation and application of cash batches
- Minimized unapplied cash, over payments and short payments
- Completed all reconciliations, write - offs and reapplication provided by credit representative
- Organized workflow effectively through proper task delegation among team members which led to increased productivity levels.
- Provided support during month-end close activities by finalizing reconciliations accurately within tight deadlines.
- Processed incoming cash receipts in such forms as check, ACH and wire to customer accounts.
- Enhanced cash application efficiency by implementing automated processes and reducing manual data entry.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
Customer Service Agent/Computer Software
OMEGA Engineering Inc.
10.2015 - 07.2016
- Developed and maintained strong customer relations
- Responded to and processed all customer orders
- Communicated problem resolution with manufacturing, operations, purchasing, materials, customers, sales representatives & service centers
- Interacted with manufacturing, operations and sales departments to ensure proper and timely fulfillment of all orders
- Resolved customer problems relating to shipping & receiving
- Processed and sent all functional acknowledgments and advance ship notices
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Program Coordinator
Asiworks, Inc. / PSI Family Services
06.2013 - 04.2015
- Answered inquiries concerning the status of various persons or the information contained on records; interprets policies concerning the various records maintained
- Validated and verified information in the records system for legitimate requests for such information
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
- Created reports and correspondence for departments of the organization to maintain accuracy of files
- Posted and updated information to the budget, personnel records, and other related documents
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
Customer Service Representative
Cablevision Systems Inc
09.2009 - 04.2011
- Provided effective and timely resolution of a range of customer inquiries
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - Criminal Justice
Virginia Union University
Richmond, VAParalegal Certificate -
Eastern Connecticut State University
Willimantic, CTSkills
- Assessment Interpretation
- Problem-solving skills
- Community Collaboration
- Critical Thinking
- Verbal and written communication
- Relationship Building
- Organizational abilities
- Data Entry
- Decision-Making
- Attention to Detail
Timeline
Career Counselor
The Workplace
06.2023 - Current
Paralegal
Holler Law Firm
09.2019 - 02.2022
Cash Applications Specialist
United Healthcare Group
07.2016 - 02.2019
Customer Service Agent/Computer Software
OMEGA Engineering Inc.
10.2015 - 07.2016
Program Coordinator
Asiworks, Inc. / PSI Family Services
06.2013 - 04.2015
Customer Service Representative
Cablevision Systems Inc
09.2009 - 04.2011
Bachelor of Arts - Criminal Justice
Virginia Union University
Paralegal Certificate -
Eastern Connecticut State University
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