Kimberly Weyrauch
Loveland,CO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Manager Clinic Operations
UCHealth
03.2023 - Current
- Manages and motivates 91 employees to be productive and engaged in multiple disciplines in 6 locations, 11 clinics across Northern Colorado.
- Accomplishes multiple tasks within established timeframes.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolves staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trains existing employees to maximize team agility and performance.
- Maximizes performance by monitoring daily activities and mentoring team members.
- Controls costs to keep business operating within budget and increase profits.
- Cultivates positive rapport with fellow employees to boost company morale and promote employee retention.
Supervisor Office Operations
UCHealth
10.2019 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled patient complaints, resolved issues, and adjusted policies to meet changing needs.
- Supervised and mentored a multi-disciplinary team of 51 direct reports in four locations
- Ensured staff compliance with departmental and organizational policies, procedures, and protocols.
- Determined and coordinated daily staffing assignments for multiple locations
- Lead the handling and resolution of complex issues
- Executed specific departmental goals, standards, and objectives
- Assisted with planning and adhering to departmental budgets
- Managed staff relations including performance, staff satisfaction, and conflict management
- Recipient of the “Celebrating You” award
Office Coordinator
UCHealth
06.2016 - 10.2019
- Responsible for the operators and the reception staff in both the Fort Collins and Loveland office
- Coordinate the schedules for the front office staff and operators in Fort Collins and Loveland to ensure efficient operations
- Assist the front office staff in managing OT, down staffing, time off requests, and sick calls
- Prepare meeting minutes/agenda
- Update protocols, policies, and procedures
- Set up interviews for prospective employees
- Perform MAIDET audits
- Coordinate new employee training and assist in training new employees
- Resolve patient complaints
- Track daily clinic stats and work queue
- Provide support to staff as needed
- Provide assistance to management
- Evaluate staff performance and provide training where needed
Pharmacy Admissions Specialist
UCHealth
04.2015 - 06.2016
- Reviewed and verified data on all submitted documentation
- Managed and completed admissions duties with timeliness and accuracy.
- Completed projects using Microsoft Excel and Microsoft Office
- Obtained a current medication list for any patient being admitted to the hospital
- Checked the medication list for inconsistencies or duplicate therapies and then submited it to the pharmacist for review
- Provided training and orientation to new staff
Patient Care Coordinator
Curant Health
04.2013 - 04.2015
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Provided superior customer service to both internal and external customers.
- Communicated clearly and effectively both in person and on the phone to patients, staff, pharmacists, and doctors.
- Loaded patients into QS1, verify insurance, input medical records, and maintain as needed.
- Obtained copay cards and financial assistance for patients.
- Made refill reminder calls to patients and monitors patient adherence.
- Earned the Curant Cares award.
- Nominated for the Next Generation Pharmacy Technician award.
- Managed over 800 patients per month.
Education
Bachelor of Science - Business Administration, Healthcare Management
Western Governors University
Salt Lake City, UT09.2023
Associate of Science - Biology
Gordon State College
Barnesville, GA12.2014
High School Diploma -
Eastside High School
Covington, GA05.2004
Skills
- Staff Development
- Operations Management
- Business Administration
- Financial Management
- Strategic Planning
- Complex Problem-Solving
- Key Performance Indicators
- Project Management
- Customer Relationship Management (CRM)
- Verbal and Written Communication
- Team Leadership
- Negotiation
Timeline
Manager Clinic Operations
UCHealth
03.2023 - Current
Supervisor Office Operations
UCHealth
10.2019 - 03.2023
Office Coordinator
UCHealth
06.2016 - 10.2019
Pharmacy Admissions Specialist
UCHealth
04.2015 - 06.2016
Patient Care Coordinator
Curant Health
04.2013 - 04.2015
Bachelor of Science - Business Administration, Healthcare Management
Western Governors University
Associate of Science - Biology
Gordon State College
High School Diploma -
Eastside High School
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