Kimberly Wheelock
Mountain,WA
Summary
Detail-oriented and organized property manager with a proven track record of effectively managing personnel, property, and special projects. Committed to fostering positive relationships with property office and maintenance staff to efficiently oversee on-site activities. Highly focused on achieving occupancy goals and collaborating closely with property owners and decision-makers to address various needs.
Overview
15
15
years of professional experience
Work History
Business Manager
Rangewater
03.2024 - 11.2024
- Quarterbacked operations for a 145-unit class A build to rent community, overseeing a staff of 3
- Conducted property tours, demonstrating features, creating sense of urgency, meeting occupancy standards, and performing follow up
- Ensured swift resolution of residents' maintenance requests, questions and concerns in a timely manner, explaining policy and procedure when scheduling appointments and meeting overall needs of valued residents
- Supported Regional Manager in building annual budgets, performing audits, training staff on portfolio management software and reviewing owner reports to evaluate market and industry trends
- Delivered excellent customer service as well as driving accounts receivable, posting charges and payments, maintaining ledger and driving collections initiatives
- Steered Resident Move-In / Move-Out as well as competitive market analysis (CMAs) for turns and vacant unrented inventory
- Ensured up-to-date and accurate data within Entrata system for month end closings
- Performed detailed monthly financial reporting to investors by analyzing monthly trends in spend, receivables and then reporting those findings via variance notes within a monthly financial reporting packet.
Property Manager
TRG Management
03.2023 - 01.2024
- Quarterbacked operations for a 347-unit class A+ luxury mid-rise community, overseeing a staff of 5 and a $13 million start up budget
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Property Manager
Cushman & Wakefield
12.2021 - 03.2023
- Lead a team of 4, overseeing operations for 178 apartment units, managing unit renovations, procuring bids for large scale capital projects, and an approximate budget of $1.8 M
- Responsible for completing daily, weekly and monthly reports including the analysis of the budget/variances, occupancy goals, as well as entering payroll and commissions
- Maintain a firm grip on the marketing trends by networking to develop marketing strategies and implementing a successful outreach program with local businesses and competitors
- Responsible for providing property tours, demonstrating features, creating a sense of urgency, meeting occupancy standards and conducting follow up in accordance company and investor metrics
- Processing application, collecting deposits and fees, qualifying prospective residents according to guidelines, completing all Georgia State Lease Paperwork, utilities and move-in/move-out inspections
- Responsible for responding to residents' maintenance requests, questions and concerns in a timely manner, explaining policy and procedure, scheduling appointments and meeting the overall needs of valued residents
- Formulated and implemented rental rates by conducting surveys on local rates, calculating overhead costs, depreciation, taxes and profit goals
- Responsible for employee management and training
- Ensured up-to-date and accurate data within Yardi and Realpage
- Delivered excellent customer service as well as driving accounts receivable, posting charges and payments, maintaining ledger and driving collections initiatives.
Property Manager
TRG Management
07.2019 - 12.2021
- Lead a team of 5, overseeing operations for 164 apartment units, management of a full-scale property renovation and an approximate budget of $1.7 M
- Responsible for completing daily, weekly and monthly reports including the analysis of the budget/variances, occupancy goals, as well as entering payroll and commissions
- Maintain a firm grip on the marketing trends by networking to develop marketing strategies and implementing a successful outreach program with local businesses and competitors
- Responsible for providing property tours, demonstrating features, creating a sense of urgency, meeting occupancy standards and conducting follow up in accordance company and investor metrics
- Processing application, collecting deposits and fees, qualifying prospective residents according to guidelines, completing all Georgia State Lease Paperwork, utilities and move-in/move-out inspections
- Responsible for responding to residents' maintenance requests, questions and concerns in a timely manner, explaining policy and procedure, scheduling appointments and meeting the overall needs of valued residents
- Formulated and implemented rental rates by conducting surveys on local rates, calculating overhead costs, depreciation, taxes and profit goals
- Responsible for employee management and training.
Business Manager
Tarragon Properties
07.2016 - 07.2019
- Quarterbacked operations for a 135-unit class A mid-rise community, overseeing a staff of 4 and a $6 million start up budget
- Conducted property tours, demonstrating features, creating sense of urgency, meeting occupancy standards, and performing follow up
- Ensured swift resolution of residents' maintenance requests, questions and concerns in a timely manner, explaining policy and procedure when scheduling appointments and meeting overall needs of valued residents
- Worked hand in hand with Construction Company to ensure highest quality of work was being performed and efficient hand off was being given to property management team; this was accomplished by performing weekly construction meetings and tours with construction teams as well as Tarragon executives
- Supported Regional Manager in building annual budgets, performing audits, training staff on portfolio management software and reviewing owner reports to evaluate market and industry trends
- Devised successful outreach program to drive traffic to the community
- Delivered excellent customer service as well as driving accounts receivable, posting charges and payments, maintaining ledger and driving collections initiatives
- Steered Resident Move-In / Move-Out as well as competitive market analysis (CMAs) for turns and vacant unrented inventory
- Ensured up-to-date and accurate data within Yardi and Realpage.
Lead Concierge
Greystar Property Management
06.2009 - 07.2016
- Worked closely with team of 9 which included Property Manager, Leasing and Maintenance Teams to ensure all residents and prospects experienced 100% satisfaction within their residential or leasing process
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by deciding or identifying appropriate needs of residents
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
- Facilitate and carry out resident functions on a monthly basis to help create a sense of community
- Cross trained into other Riverstone management positions to include Assistant Manager and Leasing Manager Positions
- Was asked to step into leadership roles to assist the coverage of staff turnover, vacations and short staffing days.
Education
Real Estate -
Rockwell Institute
Bellevue, WA03.2015
High School Diploma -
Inglemoor High School
Kenmore, WA06.1993
Skills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Analytical Thinking
- Client Relationship Management
- Team Building and Leadership
- Exceptional oral and written communication skills
- Tenant relations
- Decision-Making
- Budget Preparation
- Financial Reporting
Awards
- Recognized as 2019 Q4 Most Improved Property by TRG Management
- Recognized as 2017 Business Manager of the Year by Tarragon Properties
- Recognized as 2016 Highest GPR (Gross Potential Rent) recipient by Tarragon Properties
Timeline
Business Manager
Rangewater
03.2024 - 11.2024
Property Manager
TRG Management
03.2023 - 01.2024
Property Manager
Cushman & Wakefield
12.2021 - 03.2023
Property Manager
TRG Management
07.2019 - 12.2021
Business Manager
Tarragon Properties
07.2016 - 07.2019
Lead Concierge
Greystar Property Management
06.2009 - 07.2016
Real Estate -
Rockwell Institute
High School Diploma -
Inglemoor High School
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