KIMBERLY WHISENHUNT
Malden,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possess over seven years customer service experience obtained as a teacher, call center representative and care coordinator.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative II
Premera Blue Cross Of Washington
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered constant flow of customer calls with minimal wait times. Taking approximately up to 50 calls per shift
Care Coordinator
One Call Care Management
03.2022 - 01.2023
- Updated policies and procedures, leading continuous improvement of injured workers care.
- Worked with patients to schedule appointments.
- Built strong relationships with clients to deliver emotional support and companionship.
- Conferred with supervisor to discuss patient condition and medical care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Online ESL Teacher
VIPKID International
03.2018 - 11.2021
- Identified, selected and modified instructional resources to meet needs of each individual student.
- Provided instruction using PowerPoint presentations, games and visuals to help improve reading, writing, speaking and listening skills.
- Identified and addressed problems with course content or technology.
- Educated students in basics of English grammar and conversational speaking.
- Dedicated quiet workspace ready for immediate operation with Ethernet cord to maintain fast, strong Internet connection.
- Met and exceeded expectations with over 900 excellent reviews from customers.
Childcare Assistant Teacher
Debbie Nason Preschool And Daycare
01.2019 - 03.2020
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Assistant Teacher
Mercer Creek Church
10.2017 - 03.2020
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Encouraged children to interact with each other and participate in group activities.
- Assessed and managed student behavior to maintain climate of intensive instruction
Event Security Personnel
CMS-Crowd Management Services
05.2013 - 09.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Participated in staff meetings, special events and professional development activities.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
Assistant Toddler Teacher
Bright Foundations Early Learning Center
08.2015 - 10.2017
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Communicated with parents through enrollment, tours, newsletters, and direct personal communication.
Call Center Representative
CWU-Alumni Relations & University Advancement
04.2013 - 06.2014
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Established and fostered strong professional and donor relationships through application of excellent interpersonal skills.
- Answered 50-100 calls per shift resolving customer concerns and fundraising for Central Washington University.
Education
Certification - Medical Insurance Billing
U.S. Career Institute
Fort Collins, CO09.2020
Bachelor of Arts - Early Childhood Education
Central Washington University
Ellensburg, WA06.2015
High School Diploma -
Ellensburg High School
Ellensburg, WA06.2012
Skills
- Ease with Computers and Technology
- Multitasking and Time Management
- Strong Organizational Skills
- Task Prioritization
- Professional and Courteous
- Proficiency with Microsoft Office Suite
- Verbal and Written Communication
- Meticulous Attention to Detail
- Highly Efficient and Productive
- Customer Service Expert
- Technical Issues Analysis
- Medical Terminology Knowledge
Certification
Current knowledge and proficiency with Facets and Express scripts systems
Cross trained in working within Blue2 and assisting both providers and members
Medical Billing specialist certification
Languages
English
Native or Bilingual
Spanish
Professional Working
References
References available upon request
Timeline
Customer Service Representative II
Premera Blue Cross Of Washington
04.2023 - Current
Care Coordinator
One Call Care Management
03.2022 - 01.2023
Childcare Assistant Teacher
Debbie Nason Preschool And Daycare
01.2019 - 03.2020
Online ESL Teacher
VIPKID International
03.2018 - 11.2021
Assistant Teacher
Mercer Creek Church
10.2017 - 03.2020
Assistant Toddler Teacher
Bright Foundations Early Learning Center
08.2015 - 10.2017
Event Security Personnel
CMS-Crowd Management Services
05.2013 - 09.2018
Call Center Representative
CWU-Alumni Relations & University Advancement
04.2013 - 06.2014
Certification - Medical Insurance Billing
U.S. Career Institute
Bachelor of Arts - Early Childhood Education
Central Washington University
High School Diploma -
Ellensburg High School
Current knowledge and proficiency with Facets and Express scripts systems
Cross trained in working within Blue2 and assisting both providers and members
Medical Billing specialist certification
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