Kimberly White
Woodbridge,VA
Summary
Successful Technology business professional with demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technology Business Consultant IV
Black Knight Financial
02.2022 - Current
- Lead business-consulting projects to meet specific client requirements
- Serve as liaison between end-users and the information technology organization consultants during IT and technology consulting projects
- Expertly research and document client needs, technology, and regulations related to system design, enhancement, and acquiring hardware and software
- Conduct a variety of tests such as system, integration, readiness, and acceptance tests; conduct tests using client data
- Train clients and technical support personnel on enhancements, new systems, and procedures
- Assist in writing test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained
- Deployment and implementation releases for clients.
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Streamlined operational processes with the integration of innovative technologies, reducing overall costs.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Implemented data-driven decision-making processes to optimize resource allocation and boost profitability.
- Facilitated workshops for clients'' staff members to improve their understanding of new systems or processes introduced in the organization.
- Collaborated with cross-functional teams to ensure seamless execution of complex projects while meeting all stakeholders'' expectations.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Collected, arranged, and input information into database system.
Business Systems Analyst
Navy Federal Credit Union
10.2019 - 01.2022
- Oversaw implementation projects from start to finish and coordinate the installation of updated computer programs and systems
- Utilized data analysis to discover insightful impacts and in the production of reports and presentations; presented reports to executive team members and shareholders to support recommendations
- Resolved malfunctions with systems and programs to pinpoint the root cause of issues
- Increase efficiency and productivity by streamlining training and operational procedures
- Minimize errors and protect key data by training end-users in best practices
- Improved business processes by analyzing system requirements and implementing effective solutions.
- Streamlined data management for increased efficiency by designing and implementing new database systems.
- Enhanced user experience with thorough testing and troubleshooting of software applications.
- Increased system reliability, optimizing performance through regular maintenance and updates.
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Conducted training sessions to empower users with the knowledge necessary to utilize systems effectively.
- Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
Empower Supervisor
Navy Federal Credit Union
09.2017 - 10.2019
- Determined system and business requirements in collaboration with team members, team manager, and project manager
- Served as Project Lead for the mortgage-lending department with five direct reports
- Created user test cases and developed scenarios to test in the loan origination system; wrote requirements for the mortgage loan origination system
- Interviewed, hired, and reviewed employees
- Updated and completed 200+ procedures and policies
- Resolved customer complaints, and adjusted policies to meet changing needs
- Created comprehensive employee training manual
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Equity Supervisor
Navy Federal Credit Union
06.2015 - 09.2017
- Reviewed initial loan processing documents to ensure compliance with federal and state regulatory disclosure requirements, and reviewed loan submission files prepared by trainees for accuracy and completeness
- Approved release of loan submissions to underwriting, and loan packages to members, notary public, and closing attorney
- Ensured borrowers financial qualifications met required guidelines
- Wrote evaluations on all employees’ performance and provided corrective guidance and specialized training
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
Senior Equity Processor III
Navy Federal Credit Union
08.2013 - 06.2015
- Managed a large volume of calls and loans
- Processed new equity loan applications and discussed loan terms and loan approvals
- Reviewed income documents and equity signed documents
- Analyzed all documents supporting income, and prepared files for underwriting to conditionally approve loans
- Scheduled closing dates and discussed closing papers
- Performed as the top processor with 40 closed loans a month and a low percentage of aged loans.
Education
Bachelor of Science - Business Management
Virginia State University
Petersburg, Virginia12.2009
Skills
- Technology Proficiency
- Configuration
- Strategic Planning
- Critical Thinking
- Features & Functionality
- Customer Service Management
- Planning and Execution
- Staff Mentoring
- Cost Reduction
- Business Analysis
- Process Improvement
- Vendor Collaboration
Certification
Certified Scrum Master, 2022
Timeline
Technology Business Consultant IV
Black Knight Financial
02.2022 - Current
Business Systems Analyst
Navy Federal Credit Union
10.2019 - 01.2022
Empower Supervisor
Navy Federal Credit Union
09.2017 - 10.2019
Equity Supervisor
Navy Federal Credit Union
06.2015 - 09.2017
Senior Equity Processor III
Navy Federal Credit Union
08.2013 - 06.2015
Bachelor of Science - Business Management
Virginia State University
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