Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kimberly White

Akron,NY

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience

Work History

School Bus Driver

Akron Central Schools
Akron, NY
10.2023 - Current

Dog Groomer

Self employeed
Akron, NY
04.2000 - Current
  • Performed minor medical procedures such as gland expression and flea treatments.
  • Bathed and dried dogs of all sizes, breeds, and temperaments.
  • Developed positive relationships with clients to ensure repeat business opportunities.
  • Handled cash transactions accurately when accepting payment from customers.
  • Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
  • Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
  • Assisted in resolving any customer complaints or concerns efficiently and professionally.
  • Kept detailed records of services performed for each animal client.
  • Educated customers on proper dog nutrition habits to promote overall pet health.
  • Ensured safety of animals at all times by following established safety protocols.
  • Provided customers with information on proper dog grooming techniques and pet health care advice.
  • Monitored inventory levels of supplies necessary to perform grooming services.
  • Consulted with veterinarians regarding the health conditions of dogs being groomed.
  • Ordered additional supplies as needed to maintain adequate stock levels.
  • Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
  • Researched new trends in dog grooming industry to stay up-to-date on best practices.
  • Maintained cleanliness of work areas by sanitizing equipment after each use.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Walked animals outside to avoid accidents in play areas or bedding.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Treated superficial wounds and called in veterinarian assistance for more complex concerns.
  • Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
  • Cared for pets during owners' absences.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Bathed large number of animals during each shift.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.
  • Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
  • Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Walked dogs while enforcing good behavior and manners.
  • Delivered excellent service to pet owners to drive repeat business.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Maintained clean and orderly play yards, kennels and cages.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Scheduled grooming and veterinary appointments for animals.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Assessed animals for injury and illness.
  • Followed precise feeding instructions and schedules for animals under care.
  • Screened individuals interested in adopting pets.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Walked and exercised dogs during owner absences.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Taught animals sit, stay and other basic commands.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Administered medications to animals.
  • Bathed and groomed pets using gentle techniques.

Education

Certificate - Phlebotomy

NCCC
Sanborn, NY
03-2005

Skills

  • Calm Under Pressure
  • Verbal Communication
  • Friendly, Positive Attitude
  • Customer Service
  • Customer Relations
  • Troubleshooting
  • Basic Math
  • Decision-Making
  • Problem-Solving
  • Planning

Affiliations

  • I played for the APA (American Pool Association) and won several times.
  • Attended and ran several benefits for cancer patients and remembrances.
  • Helped young people in their time of need
  • Gone to animal themed activities (Llama farms, pet adoptions etc)

Timeline

School Bus Driver

Akron Central Schools
10.2023 - Current

Dog Groomer

Self employeed
04.2000 - Current

Certificate - Phlebotomy

NCCC
Kimberly White