Summary
Overview
Work History
Education
Skills
Timeline
Generic

KIMBERLY WHITE

Calumet City,Illinois

Summary

Experienced in Customer Service Team Leadership, enhancing customer satisfaction by 15% through innovative service strategies. A proven track record of resolving complex customer inquiries. Strengths include advanced problem-solving abilities, strong communication skills and demonstrated leadership capability. Previous work has resulted in successfully boosting customer satisfaction rates and improved team productivity.

Overview

11
11
years of professional experience

Work History

Front End Customer Service Team Leader

WALMART
Orland Park, Illinois
10.2022 - Current
  • Supervise and train customer service associates to deliver exceptional service and meet quality standards
  • Process merchandise returns, sales transactions, and money transfers (RIA, Western Union, MoneyGram) with 100% accuracy
  • Build customer relationships by resolving inquiries and complaints with professionalism and sensitivity
  • Assist in staff development through coaching, mentoring, and training to improve team performance
  • Promote loyalty programs and productivity, ensuring high employee morale
  • Apply exceptional organizational skills to manage merchandise flow and maintain a welcoming store environment
  • Respond to peak season demands by effectively managing workloads during short-staffed intervals
  • Improved customer satisfaction scores by 15% through personalized support
  • Reduced transaction errors by 20% by implementing a streamlined process for cash handling

Service Repair Billing Specialist

BETTENHAUSEN AUTOMOTIVE
Orland Park, Illinois
01.2022 - 08.2022
  • Processed payments, balanced cash drawers, and finalized deposits with consistent accuracy
  • Scheduled customer appointments and served as backup receptionist to maintain workflow
  • Organized and filed repair orders, ensuring compliance with data management protocols
  • Supported customer inquiries with professionalism, enhancing service experience
  • Streamlined invoice filing process, reducing errors by 25%

Customer Experience Coordinator

MARSHALLS
Oak Lawn, Illinois
09.2019 - 09.2021
  • Coordinated front-end operations and ensured prompt, courteous customer service
  • Managed register assignments, cash balancing, and employee scheduling
  • Promoted loyalty programs, increasing customer enrollment by 30%
  • Trained and mentored associates to enhance performance and maintain alignment with store goals
  • Resolved customer complaints, contributing to a 10% increase in satisfaction ratings

Customer Support Specialist

AMERICASH LOANS LLC
Lansing, Illinois
08.2018 - 06.2019
  • Processed loan applications with a focus on accuracy and compliance with regulations
  • Managed cash handling, including balancing cash drawers and maintaining the vault
  • Conducted marketing activities to generate leads and convert them into loan applications
  • Maintained adherence to safety and security protocols, escalating issues as needed
  • Increased loan application approvals by 15% through customer-focused solutions

Application Support Specialist

ENOVA FINANCIAL
Chicago, Illinois
04.2017 - 03.2018
  • Supported inbound customer calls, processed loan applications, and promoted marketing campaigns
  • Minimized loan withdrawals by resolving customer concerns effectively

Assistant Manager

TIGER FINANCIAL MANAGEMENT
Alsip, Illinois
09.2013 - 04.2017
  • Managed daily operations, supervised staff, and ensured compliance with company policies
  • Balanced cash drawers, managed the vault, and coordinated cash orders with Brinks
  • Conducted audits, reconciled accounts, and prepared financial reports
  • Oversaw loan application processes, ensuring accuracy and compliance
  • Improved team efficiency by 20% by implementing new training initiatives

Education

Pharmacy Technician Clinical Externship -

Cosmetology Training -

Skills

  • Customer Service and Retention Strategies
  • Training
  • Coaching
  • Team Leadership
  • Cash Management
  • Financial Transactions
  • Problem-Solving
  • Conflict Resolution
  • Organizational Skills
  • Time Management Skills
  • Compliance
  • Risk Management
  • Process Improvement
  • Workflow Optimization
  • Performance Metrics
  • Reporting
  • Point-of-Sale (POS) systems
  • Microsoft Office Suite
  • Scheduling software
  • Data organization
  • Invoice management
  • Customer relationship management (CRM) systems
  • Team management
  • Call center experience
  • Inbound call answering

Timeline

Front End Customer Service Team Leader

WALMART
10.2022 - Current

Service Repair Billing Specialist

BETTENHAUSEN AUTOMOTIVE
01.2022 - 08.2022

Customer Experience Coordinator

MARSHALLS
09.2019 - 09.2021

Customer Support Specialist

AMERICASH LOANS LLC
08.2018 - 06.2019

Application Support Specialist

ENOVA FINANCIAL
04.2017 - 03.2018

Assistant Manager

TIGER FINANCIAL MANAGEMENT
09.2013 - 04.2017

Pharmacy Technician Clinical Externship -

Cosmetology Training -

Similar Profiles

CREATE PROFILE
KIMBERLY WHITE