Kimberly White
Clarksville,IN
Summary
Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
20
20
years of professional experience
Work History
Supervisor
Baptist Health Floyd
New Albany, IN
04.2022 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Trained new employees on company policies and procedures.
- Trained new employees on company policies, job duties, and performance expectations.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Managed team of 25 employees, ensuring high productivity and quality standards were met.
Operations Manager
Crothall Healthcare Services
Louisville, KY
07.2018 - 04.2022
- Presented performance and productivity reports to supervisors.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Addressed customer concerns with suitable solutions. Coordinating rounds with hospital management and following up weekly to address any concerns.
- Managed three outer buildings, ensuring the quality of all daily staff performance, working alongside clinical managers, hospital staff, and patients.
- Coached and counseled staff according to their performance. Developed and delivered annual performance records for direct employees.
- Assisted in position control by hiring, terminating, and managing schedules for 20+ direct staff members.
Area Manager
Executive Management Services Inc
Lexington, KY
10.2012 - 03.2017
- Managed 68 employees, ensuring optimal productivity.
- Monitored and evaluated district performance to ensure goals were met.
- Managed janitorial services and floor care for 18 buildings.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Ordered all cleaning supplies for each building, and made sure all supplies got to all buildings.
- Set up rounds with all my contacts, walked the buildings with my contacts, and fixed any concerns that they may have.
- Assisted in the hiring, terminating and managing schedules for all 18 buildings
Area Manager
STAR Services Inc.
Lexington, KY
02.2005 - 09.2012
- Managed 52 employees, ensuring optimal productivity.
- Managed 13 buildings.
- Scheduled a regular meeting with my contacts in my buildings.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Worked to develop and implement action plans, improving operating results.
- Managed janitorial services, inventory, and floor care in all 13 buildings.
Education
Adult ED
Lexington, KY01-1994
Skills
- Training and mentoring
- Staff management
- Operations management
- Department organization
- Decision-making
- Workflow management
- Floor care
- Schedule development
- Staff discipline
- Goal oriented
Timeline
Supervisor
Baptist Health Floyd
04.2022 - Current
Operations Manager
Crothall Healthcare Services
07.2018 - 04.2022
Area Manager
Executive Management Services Inc
10.2012 - 03.2017
Area Manager
STAR Services Inc.
02.2005 - 09.2012
Adult ED
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