Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly White

Bradford,TN

Summary

Dynamic and results-driven professional with extensive experience in customer support, data management, and operational efficiency. Proven track record of delivering exceptional service, building strong customer relationships, and enhancing satisfaction through proactive problem-solving and effective communication. Adept at managing multiple tasks in fast-paced environments, with a keen eye for detail and a commitment to accuracy. Skilled in using various software tools for customer relationship management and data entry. Demonstrated ability to collaborate with teams, implement policies, and drive productivity. Knowledgeable in insurance products and procedures, with a talent for upselling additional services to maximize customer value and company revenue. Seeking to leverage my expertise and passion for customer service to contribute to the success of any company that I work with.

Overview

21
21
years of professional experience

Work History

Customer Service Sales Representative

Teleperformance
05.2024 - Current
  • Educated and Guided Customers: Introduced and explained the benefits of OnStar services to both new and existing customers, ensuring a comprehensive understanding of offerings.
  • Feature Demonstrations: Conducted detailed walkthroughs of OnStar features, including navigation, emergency services, remote diagnostics, and app functionalities, enhancing user experience.
  • Trust Building: Established strong customer relationships by addressing questions and concerns, fostering trust and satisfaction with OnStar's services.
  • Customized Solutions: Tailored OnStar plans and packages to meet the unique needs of individual customers, ensuring optimal service utilization.
  • Account Management: Assisted customers with account activation, ensuring a smooth and efficient onboarding process.
  • Service Promotion: Successfully upsold additional services, contributing to increased customer value and company revenue.

Clinical Data Entry Operator

Natera Genetic Laboratory
05.2023 - 05.2024
  • Precision and Efficiency: Completed accurate and timely data entry tasks, ensuring high-quality data management and integrity.
  • Time-Sensitive Execution: Managed and executed time-sensitive data entry requests, demonstrating reliability and responsiveness.
  • Compliance and Protocol Adherence: Followed strict data entry protocols, rules, and regulations, maintaining compliance and operational standards.
  • Technical Proficiency: Demonstrated strong computer skills for data entry, efficiently handling a broad variety of inquiries and technical challenges.

Blue Cross Blue Shield Customer Service Rep

TTEC
09.2020 - 05.2023
  • Primary Support: Provided exceptional customer support to both internal and external clients.
  • Customer Satisfaction: Maintained high levels of satisfaction through proactive strategies addressing needs and resolving concerns.
  • Efficient Call Handling: Managed a constant flow of customer calls with minimal wait times.
  • Feedback and Improvement: Collected customer feedback and implemented process changes to exceed satisfaction goals.
  • Insurance Verification: Verified insurance coverage via phone and online to ensure proper reimbursement and estimate patient financial responsibilities.
  • Claims Assistance: Assisted clients with filing and tracking health insurance claims for swift settlements.
  • Patient Communication: Communicated with patients to gather prescription and medical condition information, arranging consultations with pharmacists.
  • Problem Solving: Resolved customer issues in-person and over the phone, aiding with orders, system navigation, and item location.
  • Inquiry Management: Addressed incoming calls and questions from customers and healthcare providers.
  • Claims Processing: Consulted with insurance representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Coordination: Coordinated with physicians and insurance representatives for quick resolution of prescription discrepancies.

Driver/Warehouse Worker

Motion Industries
10.2016 - 09.2020
  • Vehicle Inspections: Conducted routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Efficient Loading/Unloading: Coordinated merchandise loading and unloading to adhere to tight schedules.
  • Customer Retention: Generated referrals and repeat business through friendly and fast service.
  • Secure Deliveries: Loaded and secured items in trucks to prevent damage during delivery.
  • Reservation Management: Answered, scheduled, and responded to reservation calls promptly.

Assistant Manager

Fred's Discount Store
02.2004 - 10.2016
  • Procedural Management: Managed opening and closing procedures, recommending changes to enhance daily efficiency.
  • Policy Implementation: Set and enforced policies to boost team productivity and operational efficiency.
  • Customer Assistance: Provided hands-on support to customers, assessing needs and staying updated on consumer preferences.
  • Request Fulfillment: Assisted customers by answering questions and fulfilling requests.
  • Cash Monitoring: Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Education

High School Diploma -

Chariho High School
Wood River Junction, RI

Skills

    Customer Service Excellence

    Effective Communication

    Problem Solving

    Attention to Detail

    Adaptability

    Technical Proficiency

    Insurance Knowledge

    Team Collaboration

    Time Management

    Sales and Upselling

Timeline

Customer Service Sales Representative

Teleperformance
05.2024 - Current

Clinical Data Entry Operator

Natera Genetic Laboratory
05.2023 - 05.2024

Blue Cross Blue Shield Customer Service Rep

TTEC
09.2020 - 05.2023

Driver/Warehouse Worker

Motion Industries
10.2016 - 09.2020

Assistant Manager

Fred's Discount Store
02.2004 - 10.2016

High School Diploma -

Chariho High School

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Kimberly White