Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Whiteley

Lake Kiowa ,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

Retail Training Store Manager

Cracker Barrel
04.2015 - 01.2022
  • Improved store sales by implementing effective training programs for new and existing employees.
  • Reduced employee turnover rate by providing ongoing support, coaching, and feedback to staff members.
  • Enhanced customer satisfaction through consistent delivery of excellent service, leading to increased repeat business.
  • Developed strong relationships with vendors, ensuring timely product deliveries and favorable pricing.
  • Streamlined store operations by optimizing inventory management processes and procedures.
  • Boosted employee morale by fostering a positive work environment and promoting team collaboration.
  • Implemented loss prevention strategies, resulting in decreased instances of theft and shrinkage.
  • Led the implementation of visual merchandising strategies, enhancing the overall appearance of the store floor.
  • Conducted regular performance evaluations for employees, identifying areas for improvement and professional development opportunities.
  • Provided cross-training opportunities for staff members to ensure seamless coverage during peak periods or absences.
  • Promoted a culture of continuous learning within the store environment by regularly updating training materials and facilitating workshops on industry trends.
  • Successfully managed multiple stores simultaneously during regional expansion efforts while maintaining high levels of performance across all locations.
  • Oversaw day-to-day operations including staffing schedules, inventory control, merchandising displays, and customer relations.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.

Store Manager

Victoria's Secret & PINK
01.2010 - 04.2015
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted in recruiting, hiring and training of team members.

Store Manager

American Eagle Outfitters, Inc
06.2004 - 01.2010

General Store Manager

Soma Intimates
01.2023 - Current
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted with hiring, training and mentoring new staff members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Education

Business Administration And Management

Texas Tech University
Lubbock, TX

Skills

  • Customer service excellence
  • Staff training and development
  • Analytical thinking
  • Team leadership
  • Customer Service Management
  • Training Management

Timeline

General Store Manager

Soma Intimates
01.2023 - Current

Retail Training Store Manager

Cracker Barrel
04.2015 - 01.2022

Store Manager

Victoria's Secret & PINK
01.2010 - 04.2015

Store Manager

American Eagle Outfitters, Inc
06.2004 - 01.2010

Business Administration And Management

Texas Tech University

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Kimberly Whiteley