Kimberly Whitley-Clarke
Hamilton,NJ
Summary
I am an experienced Office Assistant and Patient Scheduler with strong administrative skills and a proven record of delivering exceptional customer service. I excel in managing medical records, coordinating appointments, and addressing patient inquiries with professionalism and efficiency. My employment history includes a brief hiatus from September 2020 to July 2021 due to the COVID-19 pandemic, as well as a gap from September 2022 to September 2024 for maternity Leave. Fully recovered and eager to rejoin the workforce, I am now ready to contribute my skills and experience in a dynamic professional setting.
Overview
20
20
years of professional experience
Work History
Patient Scheduler
Capital Health Medical Group
09.2024 - Current
- Efficiently manages scheduling calls, minimizing customer hold times
- Coordinates with physician offices to arrange appointments, negotiating optimal dates and times while avoiding resource conflicts
- Accurately collects patient and procedure information, entering data into the Athena system with precision; ensures all pre-certifications and referrals are obtained and communicated for financial reimbursement
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
- Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
- Completes documentation promptly and accurately, utilizing Athena software to verify eligibility
- Inform patients of pre-registration options and pre-registers when information is available
- Communicates additions, changes, and cancellations to relevant staff, departments, patients, and external resources as needed
- Ensure all authorizations are completed and verified in a timely manner
- Complies with CH attendance policies and follows interdepartmental procedures
- Attends all required departmental meetings and performs additional duties as assigned
- Demonstrate excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Provide compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
Provider Outreach Associate
Medly Pharmacy
07.2021 - 09.2022
- Contact patients, healthcare providers, and insurance companies to acquire missing patient insurance information
- Input patient insurance details into their profiles for verification
- Foster relationships with providers to enhance communication and service delivery
Medical Scheduler
Lenox Hill Radiology
07.2020 - 09.2020
- Handled incoming calls with courtesy and professionalism, introducing myself and the company
- Performed patient verification, pre-registration, transmitted reports, digitized documents, and input clinical data for appointments and inquiries as required
- Utilized the RIS filter screen to address questions regarding insurance, procedures, and preparations
- Built and sustained a positive relationship with referring doctors, their secretaries, and clinical personnel
- Arranged patient appointments, ensuring suitable time allocation and provider availability
- Accurately maintained patient records and insurance details to expedite billing processes
- Ensured clear communication with patients and medical staff to prevent any scheduling issues
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
Administrative Assistant
Regal Care Rehabilitation LLC
02.2020 - 07.2020
- Performed data entry of all patient information into OPTIMA system and provided telephone support
- Managed responsibilities included copying, faxing, mailing, as well as developing and maintaining filing systems
- Arranged meetings and conferences, scheduled appointments, and performed other duties related to maintaining schedules
- Verified patient insurance
- Provided exceptional customer service by promptly handling inquiries and resolving issues
Administrative Assistant
USI CONSULTING GROUP
02.2018 - 07.2019
- Ensured printer functionality by replenishing supplies, basic troubleshooting, and coordinating IT support as needed
- Processed and managed all incoming and outgoing mail, FedEx, and UPS shipments, handled office supply orders under the direction of the Director of Administrative Services
- Coordinated with outside vendors to ensure proper equipment maintenance and managed supply room organization in compliance with safety codes
- Completed emergency copy/binding requests and maintained offsite storage records
- Utilized ESB Workspeed system to request office maintenance
- Built and maintained strong relationships with staff and supported the Consulting Group with various administrative tasks
FDNS Clerk
PAE Gov't Contracting Agency for U.S. Citizenship
07.2016 - 02.2018
- Supported management in conducting time-sensitive tasks, like systems check, identifying and locating files of interest, and requesting files as needed
- Scheduled tracked and managed local transfer of mail and files
- Respond to inquiries using various USCIS databases
- Created, issued, updated, and route files in accordance with established procedures
- Maintained and consolidated appropriate search logs
- Reviewed, monitored and verified accuracy and completeness of submitted documents
- Performed all clerical tasks related to preparing for and conducting Naturalization ceremonies, including preparation and distribution of Naturalization certificates and retrieval of documentation from applicants
Administrative Assistant
Wells Fargo Securities
02.2005 - 12.2014
- Coordinated extensive domestic and international travel arrangements using Concur Travel System, which included arranging car services, preparing itineraries, and entering all travel details into calendars
- Managed high call volumes, maintained multiple calendars, scheduled meetings, and conference calls
- Addressed time-sensitive issues, booked conference rooms, and organized catering services
- Updated events and conferences calendars regularly
- Monitored and maintained confidential records
- Provided backup telephone coverage for Trading Division's administrative support staff and assisted during absence of administrative employees on holiday or leave
- Established and sustained relationships with employees, clients, and vendors
Education
High School Diploma -
William H. Maxwell High
Brooklyn, NYSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Knowledge of Microsoft Word
- Outlook
- Adobe Acrobat
- Lotus Notes
- Experience with Concur Travel System
- RIS
- Ring Central
- Athena
Timeline
Patient Scheduler
Capital Health Medical Group
09.2024 - Current
Provider Outreach Associate
Medly Pharmacy
07.2021 - 09.2022
Medical Scheduler
Lenox Hill Radiology
07.2020 - 09.2020
Administrative Assistant
Regal Care Rehabilitation LLC
02.2020 - 07.2020
Administrative Assistant
USI CONSULTING GROUP
02.2018 - 07.2019
FDNS Clerk
PAE Gov't Contracting Agency for U.S. Citizenship
07.2016 - 02.2018
Administrative Assistant
Wells Fargo Securities
02.2005 - 12.2014
High School Diploma -
William H. Maxwell High
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