KIMBERLY WHYTE
Las Vegas,NV
Summary
Experienced Assisted Living Manager and Emerging Hospitality Professional with 15 years of success in creating warm, service-driven environments for diverse populations. Known for leading high-performing teams, personalizing guest experiences, and overseeing daily operations with professionalism and empathy. Adept at problem-solving, conflict resolution, and guest-first service. Now seeking to apply these transferable skills to a hotel hospitality setting.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
MEMORY SUPPORT PROGRAM MANAGER
Las Ventanas
Las Vegas, NV
04.2022 - Current
- Lead and coordinate a specialized memory care program for senior residents
- Develop and implement therapeutic activities tailored to individual needs
- Prepare and update personalized care and service plans
- Hire, train, and support team members to maintain high service standards
- Foster a safe, positive, and engaging environment for residents and families
- Provided direct care and support to individuals with intellectual and developmental disabilities
- Provided support for individuals requiring assistance with ADL's such as bathing, grooming, dressing, toileting, and daily medication management
RESIDENTIAL SERVICES COORDINATOR
Ovation Property Management
Las Vegas, NV
01.2021 - 01.2022
- Oversaw resident services and ensured a smooth move-in experience
- Assessed resident needs and developed tailored programming
- Coordinated resources and external services
- Managed food programs and ensured quality service delivery
ASSISTED LIVING & MEMORY CARE MANAGER
Legacy House Southern Hills
Las Vegas, NV
01.2018 - 01.2020
- Directed all operations of Assisted Living and Memory Care departments
- Maintained compliance with state regulations and licensing standards
- Recruited and trained staff, improving efficiency and retention
- Developed procedures to uphold resident privacy, dignity, and rights
- Regularly updated care plans and monitored service delivery
ASSISTANT GENERAL MANAGER
Aegis of Corte Madera
Corte Madera, CA
01.2017 - 01.2018
- Managed schedules for 40 staff serving 102 residents
- Supported budgeting and HR operations
- Reduced overtime by 10% through improved scheduling
- Increased employee engagement with appreciation programs
- Enhanced service quality through staff development and safety training
DIRECTOR OF RESIDENT CARE
Aegis of Corte Madera
Corte Madera, CA
01.2015 - 01.2017
- Led care operations and staff management for 102 residents
- Organized events and experiences to enhance resident engagement
- Served as the main point of contact for new residents and families
- Fostered a culture of dignity and personalized care
- Coordinated care conferences and staff communication initiatives
Education
Bachelor of Science - Business Management
UNIVERSITY OF PHOENIX
Diploma - Hotel Operations
THE INTERNATIONAL SCHOOL OF HOSPITALITY
Skills
- Guest Relations & Customer Experience
- Front Desk & Concierge Operations
- Team Leadership & Staff Training
- Scheduling & Operations Management
- Conflict Resolution & Service Recovery
- Activity & Event Coordination
- Policy Implementation & Compliance
- MS Word, Excel & Office Suite
- Problem-solving
- Detail-oriented
- Strategic planning
- Team leadership and direction
- Decision-making
- Team leadership
- Process improvement
Timeline
MEMORY SUPPORT PROGRAM MANAGER
Las Ventanas
04.2022 - Current
RESIDENTIAL SERVICES COORDINATOR
Ovation Property Management
01.2021 - 01.2022
ASSISTED LIVING & MEMORY CARE MANAGER
Legacy House Southern Hills
01.2018 - 01.2020
ASSISTANT GENERAL MANAGER
Aegis of Corte Madera
01.2017 - 01.2018
DIRECTOR OF RESIDENT CARE
Aegis of Corte Madera
01.2015 - 01.2017
Diploma - Hotel Operations
THE INTERNATIONAL SCHOOL OF HOSPITALITY
Bachelor of Science - Business Management
UNIVERSITY OF PHOENIX